Level

AmazonPosted 3d ago

Learning Specialist, AMZL Transportation Field L&D

Learning Specialist, AMZL Transportation Field L&D at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

SA, 01, Riyadhmidfull-time

AI in this role

Deliver technical training and coaching to operations associates to improve safety, quality, and productivity metrics.

ms-officeexcelwordoutlook
trainingcoachingprocess-improvementcompliancecommunication
We’re expanding our Learning team within Amazon Operations! If you’re interested in joining a business where you can achieve amazing results and put smiles on people’s faces, this could be the role for you.
The Last Mile Learning Specialist works with Operations Managers, Area Managers and associates. Constantly improves the long-term capabilities of the area to which he/she is assigned.
The ideal candidate will have Excellent communication skills, comfortable talking in front of a group as well as one-on-one with an individual, able to give and receive feedback effectively. Ability to follow up and meets time commitments and deadlines, is goal oriented, gives insight to area managers. Works hard for the success of others, constantly remains “customer obsessed”. Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others. Measure Associate performance around Safety, Quality, and Productivity applies learning tools to improve operation metrics . Improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development, assists in driving success of peak and non-peak training plans.

The Learning Specialist will achieve this objective by:

· Executing all standard trainer tasks as outlined on Trainer Standard Work Checklist
· Delivering network standard technical training
· Partnering with Operations Leaders to Evaluate and improve training processes within work areas
· Directly coaching associates to improve job performance
· Managing training compliance to ensure accurate training records are housed correctly

Key job responsibilities
. Executing all standard trainer tasks as outlined on Trainer Standard Work Checklist
· Delivering network standard technical training
· Partnering with Operations Leaders to Evaluate and improve training processes within work areas
· Directly coaching associates to improve job performance
· Managing training compliance to ensure accurate training records are housed correctly

Basic qualifications

- Speak, write, and read fluently in English
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Experience working in a customer-facing environment

Preferred qualifications

- Bachelor's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Skills and AI tools this role asks for

TrainingCoachingProcess ImprovementComplianceCommunicationMs OfficeExcelWord

Questions you could be asked

  1. Tell me about a project where training was part of your work. What did you do?
  2. Tell me about a project where coaching was part of your work. What did you do?
  3. Tell me about a project where process improvement was part of your work. What did you do?
  4. Tell me about a project where compliance was part of your work. What did you do?
  5. Tell me about a project where communication was part of your work. What did you do?

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  • List these exact terms on your resume: Training, Coaching, Process Improvement, Compliance, and Communication. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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