Legal Response Specialist

Perplexity is hiring a Legal Response Specialist for a remote role open to applicants in United States. It pays $100k-$115k a year and Level rates it ; you can apply on Perplexity.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
This is listed as a remote role.
The posting mentions Decagon, Intercom and Linear among its tools and skills.
Perplexity has 130 other open roles on Level.
Posted in the last few days.

AI in this role

Handle legal and sensitive support tickets, privacy requests, and GRC compliance operations at Perplexity.

decagonintercomlinearkodex

legal-operationsprivacygdprcompliancecustomer-support

We're hiring a Legal Response Specialist on Perplexity's Support team to handle legal and other sensitive tickets. You'll help Legal answer routine requests for information and support Governance, Risk & Compliance, or GRC, on privacy and security requests.

You'll review cases, write responses, and follow up until the work is done. Support Engineering owns the routing and safeguards that keep these tickets from being missed, answered by AI, or automatically closed.

Responsibilities

Monitor designated Support and Legal channels, assess urgency, and route requests for human review. Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures.
Respond to routine requests using Legal-approved templates and guidance. Escalate matters requiring legal interpretation or disclosure of user information.
Answer routine requests for information under Legal's guidance. Gather account history and draft responses for matters that need review.
Help GRC process data subject requests and meet deadlines. Follow approved identity-verification and data-handling procedures.
Coordinate security questionnaires and data protection agreements, with Legal and GRC responsible for substantive review and approval.
Track each case through completion, including after handoffs. Record decisions, follow up on deadlines, and confirm the work is done before closing.
Work with Support Engineering to test routing, AI bypass rules, auto-close protections, and alerts. Investigate missed cases and verify fixes.
Keep approved replies and handoff instructions current with Legal and GRC. Arrange backup coverage so cases keep moving when you're out.
Handle other sensitive support escalations. Report backlog, response times, overdue cases, and recurring problems to Support, Legal, and GRC.

Requirements

5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company.
Experience handling legal, privacy, or law enforcement requests.
Working knowledge of GDPR, CCPA, and data subject requests.
Judgment about when to involve Legal or GRC, and care with confidential and privileged information.
Clear writing, including in sensitive customer conversations.
Ability to manage competing deadlines and follow through without reminders.
Experience improving support processes with technical teams, including automation and AI safeguards.

Nice to have

Experience with Intercom, Decagon, Linear, or Kodex.
Paralegal, privacy, or compliance experience or certification.
Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA.
Familiarity with AI products or data tools for case reviews.

How we rate this

Legal Response Specialist at Perplexity rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Legal Response Specialist is an open job at Perplexity.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $100k-$115k a year.
The role is based in San Francisco and is marked remote.
The job was posted on October 23, 2026.
Seniority: mid.
Applications are handled by Perplexity. Apply on Perplexity

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Legal OperationsPrivacyGdprComplianceCustomer SupportDecagonIntercomLinear

Questions you could be asked

Tell me about a project where legal operations was part of your work. What did you do?
Tell me about a project where privacy was part of your work. What did you do?
Tell me about a project where gdpr was part of your work. What did you do?
Tell me about a project where compliance was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Legal Operations, Privacy, Gdpr, Compliance, and Customer Support. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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