RELXLegal Support Agent
RELX is hiring a Legal Support Agent. Level rates it ; you can apply on RELX.
Level's read on this job
- Works on AI ●●●○ is how Level rates this role: the daily work is on AI products, without building the model.
- Tools and skills the posting cites include Lexis Plus AI, AI safety and legal research.
- Level classifies it as a mid-level role.
- Level lists 817 other open roles at RELX.
- The role was posted in the last few days.
AI in this role
Provides AI-enabled research support to help legal clients effectively utilize generative AI tools and platforms.
Are you passionate about combining expert research skills with cutting-edge technology to deliver exceptional customer experiences?
Would you like to help customers use generative AI and AI drafting tools to transform research, writing, and decision-making?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).
About the Role
As an AI-Enabled Research Support Specialist, you will combine research expertise with customer support to help clients make effective use of Lexis+ AI and related technologies. You will deliver high-quality research, demonstrate AI-enabled capabilities, and help customers confidently apply these tools to research, writing, and decision-making.
Responsibilities:
- Conduct high-quality legal, financial, and news research using LexisNexis platforms, traditional sources, and AI-assisted tools.
- Use generative AI to synthesize, summarize, and analyze complex data sets, delivering timely, accurate, and actionable insights.
- Engage directly with customers through phone, chat, and email to resolve inquiries and demonstrate AI tools in real time.
- Showcase how AI drafting features can accelerate workflows—such as generating case summaries, client memos, and analytical reports.
- Partner with clients to co-create AI-enhanced outputs, building confidence in responsible AI adoption.
- Diagnose and resolve issues efficiently using department tools, research expertise, and sound professional judgment.
- Act as a customer advocate, reporting feedback and identifying opportunities for AI-driven enhancements to products and processes.
- Maintain the highest standards of data integrity, accuracy, and transparency when using AI tools.
Requirements:
- Have LLB/legal qualification or equivelant
- Experience in legal, financial, or news research or customer support
- Experience using Lexis Advance, Lexis+, or Lexis+ AI
- Familiarity with AI drafting, summarization, and research technologies
- Excellent verbal and written communication skills, able to translate complex AI concepts for non-technical users
- Strong multitasking and analytical abilities; able to manage multiple inquiries simultaneously
- Proficient PC skills, including Windows OS, Microsoft Office, and web browsers; minimum typing speed of 40 WPM
Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
How we rate this
Legal Support Agent at RELX rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- How do you think about the risk of an AI system in this kind of role failing silently?
- Tell me about a project where legal research was part of your work. What did you do?
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where generative ai was part of your work. What did you do?
- Tell me about a project where client advocacy was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: AI Safety, Legal Research, Customer Support, Generative AI, and Client Advocacy. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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