Logistics Operations Team Leader NORTAM

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Job Purpose:

As the Shared Service Center continues to expand, three new leadership positions are needed to provide appropriate management support, enhance decision-making capabilities, and maintain operational excellence. These positions will help drive team performance, improve service delivery, and support the organization's future growth objectives.

Key Responsibilities:

1 Supervise and support Executives in the daily execution of Air Import & Export operations, ensuring timely and accurate shipment processing.
2 Monitor operational KPIs, productivity, shipment milestones, and SLA compliance, implementing corrective actions to maintain service excellence.
3 Coordinate with airlines, overseas agents, customs brokers, trucking providers, and customers to ensure smooth air freight shipment execution.
4 Manage operational escalations, urgent shipments, flight disruptions, delays, and service failures, ensuring timely resolution and customer communication.
5 Ensure compliance with company SOPs, airline regulations, customs requirements, security procedures, and international trade regulations.
6 Distribute workload, manage team priorities, and optimize operational resources to ensure efficiency and business continuity.
7 Coach, mentor, and develop Executives through training, performance feedback, and operational support to strengthen team capabilities.
8 Support continuous improvement initiatives by identifying process gaps, increasing operational efficiency, and promoting best practices within the Air Operations team.

Education & Qualifications:

1. Bachelor’s degree in:
• International Business
• International Trade
• Business Administration
• Transportation or related field

2. Strong understanding of Air Freight operations and international logistics processes.

3. English skills
• Intermediate to advanced English proficiency (written and verbal).
• Ability to lead operational discussions, manage airline and customer escalations, and communicate effectively with global stakeholders in English.
• Strong business writing skills for operational reporting and customer communication.
• Ability to participate actively in meetings, conference calls, and operational reviews in English.
• Strong understanding of air freight terminology and operational communication in English.

4. English skills
• Advanced English proficiency.
• Ability to lead customer meetings, airline negotiations, and regional operational discussions confidently in English.
• Experience working in multinational SSC or global logistics environments using English daily.
• Strong presentation and stakeholder influencing skills in English.

Experience:

1. 3 to 5 years of experience in Freight Forwarding Air Operations.
2. Strong experience managing Air Import & Export shipments end-to-end.
3. Experience supervising or mentoring operational staff or Executives.
4. Experience handling urgent shipments, operational escalations, and airline coordination.
5. Experience working in KPI-driven and fast-paced logistics environments.
6. Experience coordinating with airlines, overseas agents, customs brokers, and transportation providers.

Special Knowledge & Skills:

1. Strong knowledge of Air Freight Import & Export operations and shipment lifecycle management.
2. Expertise in airline booking processes, cargo handling, and flight coordination.
3. Understanding of air cargo documentation, customs regulations, and trade compliance requirements.
4. Knowledge of IATA regulations, Incoterms, and air freight operational procedures.
5. Strong leadership, coaching, and team coordination skills.
6. Ability to manage operational KPIs, SLAs, and urgent shipment priorities effectively.
7. Experience using freight forwarding systems such as CargoWise or equivalent platforms.
8. Strong analytical, organizational, and problem-solving skills.
9. Advanced proficiency in Microsoft Office tools, especially Excel and Outlook.

Interpersonal & Communication Skills:

1. Strong leadership and people management skills.
2. Excellent verbal and written communication abilities.
3. Strong stakeholder management and relationship-building capabilities.
4. Ability to coach, mentor, and motivate operational teams.
5. Strong decision-making and problem-solving skills.
6. Ability to manage operational pressure, urgent shipments, and escalations effectively.
7. Strong organizational and prioritization skills.
8. Customer-focused mindset with commitment to service excellence.
9. Adaptability and agility in fast-changing operational environments.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.