Lounge Agent - Bangkok, Thailand

Etihad Airways is hiring a Lounge Agent - Bangkok, Thailand (Thailand). Level rates it ; you can apply on Etihad Airways.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include customer service, hospitality and airport operations.
Level classifies it as a mid-level role.
Level lists 84 other open roles at Etihad Airways.
The role was posted within the past week.

AI in this role

Deliver world-class hospitality and premium lounge services for guests as an Etihad Lounge Agent in Bangkok.

customer-servicehospitalityairport-operationsguest-relations

At Etihad, every journey begins long before take-off. Our Premium Lounge is where world-class hospitality meets exceptional service, creating memorable experiences for guests before they even board. We're looking for hospitality professionals who are passionate about delivering exceptional service and ready to join our Premium Lounge team at Bangkok, Thailand.

This is an opportunity to represent one of the world's fastest-growing airlines, welcome guests from around the world, and deliver warmth, care and attention to detail that define the Etihad experience. As we grow to more than 200 aircrafts and 125+ destinations, you'll be part of a global airline with ambition, standards and opportunities to match your own.

What does this mean for you

Deliver premium hospitality in one of the world's busiest international airports
Create memorable experiences for guests travelling across our global network
Join one of the world's fastest-growing airlines
Grow your career in a premium, service-led environment
Competitive salary and comprehensive benefits

Your role

Create exceptional guest experiences by delivering the high standards of service, hospitality and operational excellence that define the Etihad Lounge experience, while supporting the achievement of OGSM and NPS targets
Support lounge performance by identifying opportunities to enhance guest satisfaction, drive ancillary revenue and deliver seamless service throughout the guest journey
Be the face of Etihad in the lounge, welcoming guests as an EY Host and providing personalized support across reception, concierge and hospitality services
Ensure smooth daily operations by maintaining accurate pre-flight and post-flight reports, completing shift administration and keeping lounge systems up to date
Work closely with lounge partners to maintain a premium environment, ensuring service standards are consistently met, and any issues are quickly resolved
Engage with guests to understand their needs, create memorable interactions and continuously improve the lounge experience

Minimum age of 21 at the time of application
High school certificate
Minimum 1 year of experience in an airline, premium lounge or hotel customer service & hospitality role
Fluent in written and spoken English (C1 level or above)
Positive, confident, flexible and approachable attitude
High standard of personal grooming, presentation and professionalism

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

How we rate this

Lounge Agent - Bangkok, Thailand at Etihad Airways rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Lounge Agent - Bangkok, Thailand is an open job at Etihad Airways.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Bangkok, Thailand.
The job was posted on November 3, 2026.
Seniority: mid.
Applications are handled by Etihad Airways. Apply on Etihad Airways

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer ServiceHospitalityAirport OperationsGuest Relations

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where hospitality was part of your work. What did you do?
Tell me about a project where airport operations was part of your work. What did you do?
Tell me about a project where guest relations was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Service, Hospitality, Airport Operations, and Guest Relations. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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