Shield AISan Diego, California$130k-$240k
$130k-$240kjust now
JobgetherPosted 1d ago
Manager - Agency Services at Jobgether scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.
Remote (US)midFull-time
AI in this role
Manage agency services, team performance, and operational workflows across multiple channels.
people-leadershipkpi-managementworkflow-optimizationcustomer-serviceworkforce-managementcompliance
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager - Agency Services based in United States.
As Manager - Agency Services, you will lead and develop a team responsible for delivering efficient, compliant, and high-quality service to customers across multiple distribution channels. You will own team performance against KPIs and SLAs while identifying opportunities to improve productivity, workflows, and the overall customer experience. The role combines people leadership with operational oversight, process improvement, customer service, and workforce management. You will work across multiple sites and remote teams while supporting diverse products, systems, and business processes. The position also involves budget management, vendor relationships, compliance, training, and organizational initiatives. This is an opportunity to shape a high-performing service environment while driving meaningful operational improvements.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
People LeadershipKpi ManagementWorkflow OptimizationCustomer ServiceWorkforce ManagementCompliance
Questions you could be asked
- Tell me about a project where people leadership was part of your work. What did you do?
- Tell me about a project where kpi management was part of your work. What did you do?
- Tell me about a project where workflow optimization was part of your work. What did you do?
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where workforce management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: People Leadership, Kpi Management, Workflow Optimization, Customer Service, and Workforce Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
Want your resume actually rewritten for this job?
The free preview above is everything we have today. A full resume rewrite is not live yet and has no price set. Join the waitlist and we will email you if we open it.
Similar roles
Other roles rated AI Level 1 at other companies.
