Manager, Amazon Freight - NOC, NOC - IN Relay Ops/ROW IB/WFM

Amazon is hiring a Manager, Amazon Freight - NOC, NOC - IN Relay Ops/ROW IB/WFM in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
Tools and skills the posting cites include Whatsapp, Fareye and program management.
Level classifies it as a senior role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Manage Amazon Freight operations and drive big rock automations including chatbots and agentic AI track-and-trace systems.

whatsappfareye

program-managementcross-functional-leadershipagentic-aiautomation

Program Manager III (Job Level: L6) - IN Relay Ops - Amazon Freight, the central command center for Amazon Operated Vendor Inbounding at Amazon Fulfillment Centers in India in co-ordination with Business, Sales, Surface Ops, Shippers and FCs. The role will collaborate with Amazon Freight Business stakeholders and will drive revenue generation of INR 1,005 Million in Year-2026 (OP2'26) through Strategic planning, driving OP Goals, Staffing, Overseeing Training and development and delivering operational excellence in Order management, Handle Disruptions and Ensuring timely delivery of Shipments. This role will drive Programs to reduce Late Arrivals and NCNS and will deliver ~10x ROI through Big Rock automations such as 1) API integration with FarEye (3P tool) to synchronize data between 1P and 3P systems for LTL, 2) WhatsApp Chatbot for Shippers providing instant self-service responses for rule-based queries without manual intervention, 3) Relay 2.0 expansion to Freight using Agentic AI for automated track-and-trace, replacing manual monitoring, and 4) Celestia Launch automating ticket resolutions on less complex rules-based workflows. Without this hire, we risk missing OP2-2026 Operational efficiency, compromise daily execution, Network performance degradation affecting customer delivery promises, negatively impact key performance metrics and loss of strategic initiative ownership.

IN RO-Amazon Freight approved organizational structure in OP2'26 includes 1-L6, 2-L5 and 3-L4. We are expected to have an open position under L6 by End of Feb'26.

Key job responsibilities
Operational Impact: Critical Gaps Without This Role:

Cross-functional coordination (Sales, Shipper, Surface Ops, FC, Carriers) is fragmented

Strategic programs (OP2 Big rock Automations) are stalled

Network exception trends remain unanalyzed, missing automation opportunities

Quantifiable Impacts:

Callouts on Shipper Experience and Unloading delays issues unaddressed impacting shipper retention

Absence of L6 representation in WBR/MBR reviews leading to lack of accountability on OP2'26 operational targets

Basic qualifications

- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams

Preferred qualifications

- Experience managing, analyzing and communicating results to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Manager, Amazon Freight - NOC, NOC - IN Relay Ops/ROW IB/WFM at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Manager, Amazon Freight - NOC, NOC - IN Relay Ops/ROW IB/WFM is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in IN, TS, Hyderabad.
The job was posted on September 28, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementCross Functional LeadershipAgentic AIAutomationWhatsappFareye

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where agentic ai was part of your work. What did you do?
Tell me about a project where automation was part of your work. What did you do?
Walk me through how you've used Whatsapp in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Program Management, Cross Functional Leadership, Agentic AI, Automation, and Whatsapp. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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