Manager, Business Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

Essential Responsibilities:

• Lead functional projects and programs to optimize operational processes.
• Identify issues and recommend best practices for process improvements.
• Partner with various departments to understand business trends.
• Drive business or process improvements within the function.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a point of contact or liaison between business leadership, staff, and other key partners.
• Promote transparent reporting and foster a culture of data-driven decision-making by defining key metrics and evaluating progress.

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Your Day-to-Day Responsibilities

In this role, you will:

• Prepare, analyze, and interpret organizational and operational data, including workforce census, OKRs, KPIs, capacity, investment plans, roadmaps, delivery health, and other leadership reporting.
• Translate data into actionable insights, clearly identifying trends, risks, dependencies, and opportunities for leadership consideration.
• Create dashboards, executive presentations, and decision-support materials that communicate complex information clearly and concisely.
• Partner with engineering and product teams to maintain data quality, reporting accuracy, and consistent operating metrics.
• Support annual and quarterly planning processes, including workforce planning, capacity planning, resource allocation, and scenario modelling for employees and contingent workers.
• Support portfolio and operating reviews by tracking priorities, milestones, risks, dependencies, decisions, and follow-through.
• Identify opportunities to simplify, automate, and improve recurring operational processes and reporting.
• Use company-approved AI and automation tools to accelerate analysis, generate initial insights, synthesize information, and improve the efficiency of reporting and communications.
• Evaluate AI-generated outputs for accuracy, relevance, bias, and business context, while adhering to applicable data privacy, security, and responsible-AI requirements.
• Help develop and maintain operating playbooks, training materials, communications, templates, and best practices for the organization.
• Develop leadership messaging for internal communications, organizational updates, operating reviews, and executive presentations.
• Support employee engagement and organizational effectiveness initiatives in partnership with People Business Partners and business leaders.
• Lead or contribute to cross-functional initiatives and special projects, from problem definition and analysis through implementation and measurement of outcomes.

What You Need to Bring

• 5+ years of experience in business operations, strategic planning, analytics, program management, technical project management, or a related discipline, preferably within a technology or engineering organization.
• Strong analytical and problem-solving skills, with the ability to convert data into insights, recommendations, and executive-level narratives.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Working knowledge of data-analysis and visualization tools such as SQL, Power BI, Tableau, Looker or equivalent platforms.
• Practical experience using generative AI or AI-enabled productivity tools for research, data synthesis, reporting, communications, workflow improvement, or decision support.
• Understanding of responsible AI use, including data confidentiality, output validation, bias awareness, and appropriate human oversight.
• Ability to identify repeatable processes that can be simplified or automated using AI, workflow tools, or low-code solutions.
• Strong execution orientation, with demonstrated ownership from problem definition through delivery and follow-through.
• Excellent written, verbal, and visual communication skills, including the ability to communicate effectively with senior executives and technical and non-technical stakeholders.
• Ability to manage multiple projects and competing priorities, meet deadlines, and adapt quickly in an environment characterized by change and ambiguity.
• Proven ability to work independently while collaborating effectively in a cross-functional, matrixed organization.
• Ability to establish credibility, build trusted relationships, and influence stakeholders without direct authority.
• Sound judgment and the ability to balance business partnership with constructive challenge and timely escalation of risks.
• Bachelor’s degree in Business, Information Technology, Engineering, Data Analytics, or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience supporting platform engineering, infrastructure, cloud, developer productivity, enterprise technology, or another complex technical organization.
• Experience with portfolio management, technology investment planning, engineering capacity planning, or organizational health metrics.
• Familiarity with automation or low-code tools such as Power Automate, Copilot, or similar platforms.
• Experience designing executive dashboards, conducting scenario analysis, or developing business cases.
• Demonstrated curiosity about emerging AI capabilities and their application to business and engineering operations.

Subsidiary:

Travel Percent:

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.