Manager, Commercial Operations

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Process Documentation & Execution: Act as the central owner of our operational playbooks. You will draft, document, and maintain robust Standard Operating Procedures (SOPs) for routine commercial tasks, helping translate leadership strategies into actionable workflows for local teams.

• Automation & Tool Rollout Support: Assist in the deployment of intelligent tools and automated workflows. You will train local teams, gather user feedback, and troubleshoot adoption issues as we shift from legacy manual processes to tech-enabled systems.

• Cross-Functional PMO (Project Management): Serve as the project manager for high-stakes operational rollouts. You will track milestones, manage timelines, and coordinate communication between Product, Engineering, Data, and regional commercial teams to ensure projects stay on track.

• Data-Driven Performance Tracking: Build and maintain dashboards to monitor key operational KPIs. You will track the adoption rates of new tools, audit process compliance, and report insights and bottlenecks to senior leadership for continuous optimization.

• Feedback & Continuous Improvement: Act as the feedback loop between the 11 local markets and central leadership. You will gather on-the-ground insights to help leadership iterate on global standards without losing touch with local nuances.

• Experience: 5-7 years of experience in Commercial Operations, Revenue Operations, Business Operations, or Management Consulting.

• Domain Familiarity: Experience in high-velocity environments such as E-Commerce, Quick Commerce (Q-Commerce), On-Demand Retail, or fast-growing SaaS is highly preferred.

• Process-Oriented Mindset: Strong ability to break down complex, messy workflows into clear, step-by-step SOPs and visual process maps (experience with tools like Lucidchart, Miro, or similar is a plus).

• Analytical & Data Skills: Highly proficient in Excel/Google Sheets with the ability to synthesize operational data into actionable reports. (Basic SQL or dashboarding experience with Tableau/Looker is a strong advantage).

• Cross-Cultural Communication: Excellent written and verbal communication skills; comfortable coordinating with diverse, multicultural teams across different time zones and acting as a central hub for information.

• Execution Focus: A proactive, "roll-up-your-sleeves" mentality. You excel at taking a high-level directive from leadership and driving it through to completion with rigorous attention to detail.

• Education: Bachelor’s degree in Business Administration, Operations, Economics, or a related field.