Manager Customer Connectivity

Introduction to the job
We are looking for an experienced delivery manager that will be responsible for delivering global connectivity solutions, connecting ASML with our customer’s Fabs. In this context, connectivity means much more than the network layer. It also includes an industry specific layer of application services on top of the network. These services are used by our Development & Engineering, Customer Service and Manufacturing colleagues across the globe.

Next to delivering the services, you will also be responsible for the teams and suppliers that deliver these services. You will be part of the department Management Team. Do you think you’re the right candidate for this job? In that case we’re looking for you!

Role and responsibilities
You provide end-to-end services that enable ASML to install, support and improve our products at our customer’s facilities from our global offices. Good examples are Remote Tool Operation and Scheduled File Transfers. Next to a large running operation there are several big projects running in this context.
You will be delivering critical services in a demanding global industry, making this a challenging role.
 

As a delivery manager, you are responsible for:

• Managing demand (incl. short-, mid- and long-term roadmaps)
• Managing suppliers that are providing the key platforms and suppliers that are providing the support teams.
• Managing service delivery and global deployment (incl. the triple constraints: time, budget, quality)
• Managing stakeholders (end-user management, internal IT departments that your services depend on, etc).

As a people manager, you are responsible for managing the individuals in your scope.

As a MT member, you are responsible for:

• Financial management (within your scope: annual budget, actuals, etc.)
• Supporting and improving the department as a whole

Education and experience
Help us tackle the technical challenges we face, you’ll need experience working on hightech products and with complex processes. As Manager Customer Connectivity, you’ll need:

• At least a MSc degree in Computer Science, Informatics, or equivalent experience
• At least 8 years experience with building/ managing IT delivery teams
• At least 5 years experience as a leader in a multi-team environment
• At least 3 years experience with working with large IT suppliers & off-shoring
• Preferably a technical background or a strong interest in technology
• Experience in managing internationally distributed teams
• Experience in an equivalent environment (size, complexity, industry, domain) is a strong plus

Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills:

• Highly-motivated, with a strong work ethic and able to work effectively under minimal supervision.
• Analytic mindset, able to quickly assess issues and their root causes.
• Strategic and creative thinking, solving today’s problems while keeping in mind a long-term plan.
• Agile leadership, good coaching, influencing and interpersonal skills.
• Strong communicator, good at listening. Has diplomatic skills.
• Ability to build strong, trusting relationships with customers, suppliers and internal stakeholders.
• Excellent English communication and presentation skills. Command of the Dutch language is a plus.

Other information

In the IT R&D BL Apps and Product IT department we provide a very diverse set of IT services to both D&E and CS. Services include managed operations for VCP, components for EPS, Customer Connectivity (FC218, this role is the FCO), software distribution (Raptor, Patchmail), custom development of tools for CS, development tooling for BL Apps and infrastructure (VM hosting, K8S hosting, VDIs, etc).

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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