Manager, Digi-Flex FireTV, Digi-Flex FireTV

Amazon is hiring a Manager, Digi-Flex FireTV, Digi-Flex FireTV in Chennai, United States. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include program management, team management and operations.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Manage global catalog content operations and quality assurance for Fire TV streaming platform.

program-managementteam-managementoperationsquality-assuranceprocess-improvement

This position sits within the Digi-Flex organization, supporting Fire TV's global catalog content operations. The successful candidate will lead and manage a team of ~15 associates responsible for end-to-end provider onboarding, catalog integration testing, and content/app quality assurance — all aimed at delivering a best-in-class experience for Amazon Fire TV customers worldwide.

Key job responsibilities
• Manage stakeholder communication across different sites on operational milestones, process changes, escalations, etc.
• Own program specific goals around SLA, quality, productivity, and ensure effective resource utilization to maximize team efficiency.
• Ensure business processes are well documented and continuously updated.
• Responsible for identifying customer impacting issues, coming up with solutions and implementing them.
• Work with product and technical teams to build and improve operational tools and processes.
• Define, measure and present operating metrics to ops leaders and business partners, along with driving continuous improvements to meet operational targets and OPEX goals.
• Provide input for transition planning and potential program expansions.
• Manages people performance and support career progression.
• Participate in hiring and mentoring to create leadership talent pipeline.

About the team
Digi-Flex primarily focuses on providing highest quality content experience for digital programs across the globe. We believe high-quality content and service will help us earn the trust and loyalty of customers.

Fire TV is one of the world's most popular streaming platforms — reaching hundreds of millions of customers across 50+ countries, partnering with 250+ content providers, and redefining how people discover and enjoy entertainment. Built at the intersection of devices, AI, and content, Fire TV operates with a Day 1 mentality to deliver innovative experiences — from voice-first discovery to smart home integration — in millions of living rooms worldwide.

Basic qualifications

- Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines
- Experience analyzing metrics to drive business improvements
- Experience identifying and solving complex problems through data analysis
- Experience leading process improvements
- Graduate with 6+ years of experience in operations /program management, of which a minimum 2+ years in managing people.
- Strong written and verbal communication, and be able to influence business and tech partners - supported by the right set of information.
- Experience owning and building processes with very limited guidance.

Preferred qualifications

- Experience in process improvement/quality control tools and methods
- Experience in managing process and operational escalations effectively.
- Familiarity with automation/AI tools to improve operational efficiency.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Manager, Digi-Flex FireTV, Digi-Flex FireTV at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Manager, Digi-Flex FireTV, Digi-Flex FireTV is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TN, Chennai.
The job was posted on August 10, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementTeam ManagementOperationsQuality AssuranceProcess Improvement

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where team management was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where quality assurance was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Team Management, Operations, Quality Assurance, and Process Improvement. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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