Manager II, Operations, IN GSF Prime Now Site, IN GSF Prime Now Site

Amazon is hiring a Manager II, Operations, IN GSF Prime Now Site, IN GSF Prime Now Site in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions operations management, team leadership and process improvement among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Manage end-to-end site operations, improve processes, and lead teams to meet SLAs at an Amazon fulfillment facility.

operations-managementteam-leadershipprocess-improvementlean-methodologies

Amazon.com, Inc. is a U.S. based multinational e-commerce company headquartered in Seattle, Washington. Founded by Jeff Bezos in 1994 and launched online in 1995, Amazon began as an online bookstore and rapidly expanded into a broad range of product categories, including digital media, electronics, apparel, furniture, grocery and everyday essentials.

At Amazon, our mission is to be the most customer-centric company on Earth. Achieving this requires exceptionally talented, driven and customer-obsessed leaders. As one of the world’s most recognizable brands, Amazon distributes millions of products annually to customers who rely on speed, quality and reliability.

As Manager II, Operations you will work with India leadership team to improve existing systems or processes, and reduce defects to serve Amazon’s customers better. You will be leading a team and required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth’s Most Customer Centric Company. Within Manager II, Operations job family, you’ll be offered one of the key roles in operations: Area manager II, Operations manager or Station manager depending on business needs. Basic, preferred & demonstrated abilities remain same for all these job roles. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India operations team.

This role owns end-to-end responsibility for site/s,including budgets, people development and operational performance. Ensure meeting operational SLAs across inbound, outbound, ICQA, and FC Dock functions. Additional responsibilities include leading and developing a team coaching and mentoring leaders to achieve performance objectives, fostering positive employee relations and building leadership bench strength within the site/s. This position also ensures best practices are proactively identified and shared across departments, shifts and the broader network. Works closely with cross-functional support teams including HR, Finance, Facilities, Security & Loss Prevention, IT and Operations leadership, to secure resources, deliver projects and support broader operational initiatives. The role requires the ability to effectively resolve operational and people-related issues impacting assigned functional areas.

Are you ready to drive high-visibility, strategic, revenue generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives? Are you willing to “roll up your sleeves” and get into the details that make Operations world class?

Key job responsibilities
• Sense of ownership
• Excellent analytical skills
• Ability to summarize and communicate important data
• Desire to learn complex processes and systems
• Commitment to long-term career development through multiple assignments in India Operations
• Ability to collaborate with large work groups and demonstrate ability to lead the team
• Ability to lead a team of associates with support from seasoned managers
• To serve our customers, our operations function 24X7, 365 days. Your role will warrant working in a roster that may include night shifts and/or your weekly offs.
• This will be a “physical/ on-floor” role where you will be expected to lead teams from Day1.
• Willing to relocate, as per business need
Working in fulfilment center or our office premises where you will spend time on floor observing processes, doing audits, coaching associates
• Walking in the fulfillment center and around area with great frequency
• Continual standing and/or walking
• Ability to work in construction /distribution environment that may be noisy, unlit, not airconditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways) safely and without limitation
• Require extensive data analysis to identify trends and drive kaizen activities
• Strong interpersonal skills to ensure operational success, as well as drive multiple initiatives, with a diverse set of stakeholders
• Participate in leadership review meetings like Daily deep dive, site business review and participate to take decisions on site improvement parameters
• Ensure implementation of quality best practices like 5S
• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality
Assurance, Human Resources to develop plans to meet business objectives
• Concessions – defect analysis, reduction and improving customer experience
• Shadowing seasoned manager on floor and adapting the knowledge of on floor operations to run and execute shifts independently.
• Methods to track and improve performance of partners (carriers and 3P partners)
• Transportation/supply chain issues pertaining to new geographies where Amazon has a potential marketplace
• Perform market and competitive analysis as required for different parameters in transportation. Develop operating plans to improve performance and monitoring and pilot them.
• Identify and prevent financial leakage when working with partners.
• Enhancing customer returns experience
• Drive process improvements to enhance the operational efficiencies or improve quality metrics in fulfillment centers/transportation/customer service/ seller service
• Analyze and create mechanisms to improve third party seller order fulfillment
• Improving fulfilment center processes and metrics by working with team members in retail, fulfilled by Amazon, customer service, transportation, etc.
• Data processing, supervising quality and continuous improvement

A day in the life
A day in the life is as follows: Understand warehouse operations thoroughly. Daily and Weekly Business Reviews.
Learn and understand best practices across Amazon network and implement in your own site. Aid in implementation of new tools /products/process to improve safe and quality operations. Keep a close understanding of site metrics to understand improvement opportunities. Conceptualize and implement six sigma and productivity enhancement projects.

Basic qualifications

- 3+ years of performance metrics, process improvement or lean techniques experience
- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Manager II, Operations, IN GSF Prime Now Site, IN GSF Prime Now Site at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Manager II, Operations, IN GSF Prime Now Site, IN GSF Prime Now Site is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bangalore.
The job was posted on July 17, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementTeam LeadershipProcess ImprovementLean Methodologies

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where lean methodologies was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Operations Management, Team Leadership, Process Improvement, and Lean Methodologies. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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