Manager II, Risk Investigation, RA

Amazon is hiring a Manager II, Risk Investigation, RA in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include people management, risk investigation and process improvement.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Manages multiple teams of investigation specialists handling buyer and seller transaction risks and process improvements on Amazon platforms.

people-managementrisk-investigationprocess-improvementstrategic-planningperformance-management

Manager of manager’s role

In charge of managing multiple entry level managers. This would consist of one or more teams of Investigation specialists (~70-80 headcount) who investigate buyer or seller transactions on Amazon platforms and take appropriate actions based on processes, tools and high-judgment decisions.

As a people manager, provide leadership and administrative support to their team(s) and manage them to focus on the people development of their team, minimize the impact of bad debt by meeting decision quality targets, constantly meet/exceed service levels based on capacity and team delivery, execute road mapped projects with various stakeholders.

In addition to being responsible for achieving and exceeding team’s defined metrics through rigorous performance management, she/he will be expected to participate in strategic planning, project road mapping activities of the team

The key to success in this role is the ability to understand the SPS vision and make independent decisions with sound judgment to manage their teams to attain that vision.

The incumbent is required to demonstrate performance in all the metric assigned and over and beyond

Metrics, by consistently leading the group of managers to meet the goals aligned to bad debt reduction, improved customer experience and meet service levels as per targets. Will also be accountable to represent the performance of his entire team/sub-function at various platforms worldwide. The candidate would need be able to dive deep on metrics and facilitate the solutions.
Will be responsible for ensuring that the team delivers as per plan, and will actively work with various teams to on board resources for the team.

Process Improvement, by delivering significant Business impacts and contributions to their company through improvement to quality, productivity, or customer experience. Work with various stakeholders within and outside SPS to ensure feature prioritization and delivery of process level improvements. The candidate will have to enable his team to deliver on improvements. Consistently demonstrates timely delivery of projects on roadmap to support the team and department vision

People Development, by developing the career and skills of their Managers and Investigator teams through continuous closure of performance feedback loops. Is expected to setup governance mechanisms on people processes. The manager would be responsible for engaging people, identifying training needs within his teams and accordingly upskill. Responsible for creation of a roadmap based on improvement areas and career aspirations and track adherence. Should work towards creating a succession plan within his team.
Should be able to hire the best for his teams and for Amazon as well and be able to act as a mentor.

Networking, the candidate also needs to communicate with multiple stakeholders within the organization - the peer group as well support functions to ensure smooth delivery of the processes being handled. Keep abreast of trends and fraud issues impacting the retail industry. Ensure that Amazon is leading the curve in identifying and preventing new fraud attacks.

A day in the life
1. The candidate would need be able to dive deep on metrics and facilitate the solutions
2. The candidate will have to enable his team to deliver on improvements
3. Timely delivery of projects on roadmap
4. People development
5. Communicate with multiple stakeholder

Basic qualifications

- 3+ years of operations, risk, fraud investigations industry experience
- Proven track record managing complex investigation workflows with high SLA requirements (90%+)
- Bachelor's degree or equivalent experience
- Experience partnering with Product and Technology teams to deploy automation and AI solutions
- Strong analytical skills with ability to use data to drive decisions and measure performance

Preferred qualifications

- Experience in intellectual property enforcement, brand protection, trust & safety, or fraud detection operations
- SQL proficiency and advanced data analytics capabilities for defect pattern analysis and capacity forecasting
- Lean/Six Sigma certification with demonstrated process optimization expertise
- Understanding of ML/AI capabilities, model accuracy evaluation, and automation deployment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Manager II, Risk Investigation, RA at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Manager II, Risk Investigation, RA is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on September 29, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

People ManagementRisk InvestigationProcess ImprovementStrategic PlanningPerformance Management

Questions you could be asked

Tell me about a project where people management was part of your work. What did you do?
Tell me about a project where risk investigation was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where strategic planning was part of your work. What did you do?
Tell me about a project where performance management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: People Management, Risk Investigation, Process Improvement, Strategic Planning, and Performance Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. You get your review by email within 24 hours.

Get a free CV review Get your CV rewritten Check your resume with the ATS resume checker