Manager, Internal Control

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role Summary

The Internal Control Manager will play a pivotal role in strengthening the internal control framework across all Pandora entities. This role is responsible for executing end-to-end operational reviews through a strong fraud risk lens, identifying financial leakages, control gaps, fraud risks and process inefficiencies, driving cost-optimization opportunities, and working with relevant stakeholders to implement and track remediation actions. The ideal candidate combines strong analytical and forensic skills with effective stakeholder management to detect and mitigate risks, enforce compliance, and safeguard organizational assets.

Key Responsibilities

• Design, maintain, and execute the annual Internal Control testing plan—covering operational workflows and IT General Controls (ITGC) to identify control gaps, inefficiencies, and non-compliance.

• Integrate a proactive fraud lens into control reviews to identify red flags, control loopholes, and areas vulnerable to misconduct or financial misstatement.

• Lead ad-hoc investigations requested by senior management, using data analytics to identify anomalies, leakage opportunities, and emerging control risks, while designing robust preventive control mechanisms including continuous monitoring where appropriate.

• Analyze complex workflows to eliminate financial leakages and proactively identify cost-saving and process efficiency initiatives.

• Serve as a trusted advisor on internal controls and anti-fraud practices to operational teams across entities, fostering a strong culture of accountability and compliance.

• Partner with functional leaders to ensure standardization of key controls and alignment on risk management standards, agree on remediation actions, assign owners and timelines, and track findings through to closure. 

• Prepare concise management reporting on key findings, key risk areas, remediation progress, and financial impact for senior stakeholders. 

Candidate Profile

• Education & Certification: Fully qualified professional accountant (CPA, ACCA, CIMA, ACA, or equivalent) required. Professional certifications such as Certified Fraud Examiner (CFE), Certified Internal Auditor (CIA), or Certified Information Systems Auditor (CISA) are a strong plus.

• Minimum 5–8 years of experience in Internal Control, Internal Audit, Process Governance, or Risk Management with hands-on exposure to fraud detection and forensic reviews.

• In-depth understanding of COSO frameworks, operational risk management, and fraud risk assessment methodologies.

• Advanced expertise in data analytics, forensic data analysis, and process modeling.

• Hands-on experience with major ERP systems (e.g., SAP, Oracle) and Segregation of Duties (SoD) conflict resolution 

• Exceptional investigative mindset with the ability to spot anomalies, challenge assumptions, and uncover root causes within complex operations.

• Excellent communication and negotiation skills, with proven experience handling sensitive findings professionally.

• Comfortable working in a fast-paced, dynamic environment across multiple regional entities.