Manager - Joining Product Operations

The Manager, Joining Product Operations serves as the operational anchor for Capital One’s Talent Acquisition funnel, taking full ownership of production stability, user enablement, platform governance, and vendor performance across our recruiting technology suite. Operating as a senior individual contributor, this role bridges the gap between Product/Tech delivery and business execution—ensuring seamless operational continuity, strict regulatory compliance, and high-quality end-user experiences across all hiring platforms.

Key Responsibilities

Production Operations & Independent Execution

• Autonomous Delivery: Own end-to-end execution for core operational deliverables and system processes that do not require direct Product or Tech engineering bandwidth.
• Operational Transparency: Establish clear reporting, SLA tracking, and operational visibility across all production workflows to ensure alignment with broader business priorities.
• System Stability & Issue Management: Act as the primary operational point of contact for production escalations, rapidly diagnosing issues and driving cross-functional resolution.

User Enablement & Documentation Excellence

• Product & Release Alignment: Partner closely with Product Management to stay synchronized with product roadmaps, ensuring operational readiness and seamless rollout of new features.
• Documentation Step-Changes: Modernize and maintain user-facing documentation, standard operating procedures (SOPs), and self-serve resources to dramatically improve searchability, accuracy, and depth.
• Training & Adoption: Develop, update, and maintain comprehensive training frameworks and learning assets to enable recruiting teams, hiring managers, and operations staff.

Vendor Governance & Compliance

• Vendor Operations: Manage third-party technology vendor relationships within the recruiting ecosystem to maintain high performance standards, enforce SLAs, and guarantee reliable data access.
• Regulatory Oversight: Safeguard platform compliance with internal risk management standards and external legal/regulatory requirements across all talent acquisition data pipelines and vendor integrations.

Basic Qualifications

• Bachelor’s Degree or Military Experience
• At least 3 years of experience in product operations, business operations, tech operations, or process management
• At least 2 years of experience creating and maintaining user documentation, standard operating procedures (SOPs), training materials, or release communications
• At least 2 years of experience managing enterprise software platforms, vendor operations, or system workflows
• At least 2 years of experience analyzing operational data or system metrics to inform business decisions

Preferred Qualifications

• 2+ years of experience in Talent Acquisition operations, HR technology, or enterprise recruitment systems (e.g., Workday, Phenom, ATS/CRM tools)
• Demonstrated success managing third-party vendor relationships, service level agreements (SLAs), and regulatory/compliance requirements
• Strong cross-functional collaboration skills, with experience partnering alongside Product, Tech, Risk/Legal, and business stakeholders
• Familiarity with process improvement frameworks, Agile methodologies, or project management practices
• Experience building data visualizations or reporting dashboards (e.g., Tableau, QuickSight, Excel) to track operational health and SLAs

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).