Manager of Claims Operations/ Technical- Professional Liability

Aon is hiring a Manager of Claims Operations/ Technical- Professional Liability. It pays $64k-$85k a year and Level rates it ; you can apply on Aon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classes it as a senior role.
Aon has 1,000+ other open roles on Level.

AI in this role

Aon Is Looking for A Manager of Claims Operations - Professional Liability The Manager of Claims Operations with Aon Business Services – Integrated Services and will support our Professional Liability & License Protection Claims function, leads the end-to-end management of professional liability, malpractice, regulatory, and licensing board claims. The role oversees claims administration, Escalation service team support, email customer service, legal coordination, quality, compliance, and team performance. This position serves as a subject matter expert and escalation point for insured professionals facing allegations, investigations, disciplinary actions, or civil liability matters, with a focus on protecting professional licenses, reputations, and financial interests. This position is for a hybrid schedule, in office and remote throughout the week in Fort Washington, PA ***Must have people management experience, preferred in the insurance industry*** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. Job Responsibilities: Direct the handling of professional liability and license protection claims from initial notification through resolution Manage Escalation service team support and email customer service, responding to inquiries, resolving issues, providing coverage guidance, and delivering exceptional service in a timely and professional manner Oversee matters involving licensing board complaints, administrative hearings, professional misconduct allegations, malpractice claims, and disciplinary actions Ensure timely claim investigations, coverage reviews, documentation, reserving, and resolution strategies Serve as the escalation point for high-exposure, sensitive, urgent, or complex claims Monitor claim inventory, aging, workloads, service levels, and closure activity Interact with key business stakeholders up to executive level Act as key liaison with carrier partner including complex claim resolution and audit administration Evaluate need for system improvements based on feedback from process owners and operations teams Work with advanced reporting and metrics, provide analysis and report out Required Experience: 5+ years of business experience preferably in the insurance industry Experience in Team Management, Project Management and Resource Planning Self-starter with operational improvement / mentality Has technical expertise to accomplish complex processes/tasks Experience analyzing complex issues and coming up with creative solutions Proficiency in Microsoft Suite Strong organizational skills. Attention to detail and accuracy. Excellent communication; both written and verbal Proactive Management Style and consistent follow-through Ability to work both independently and collaboratively within a team environment P&C License Preferred experience: Professional Liability Insurance Claims Handling Education: Bachelor's degree preferred or relevant validated experience For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $64,000 to $85,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. A summary of all the benefits offered for this position: Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-BK1 2584324

How we rate this

Manager of Claims Operations/ Technical- Professional Liability at Aon rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Manager of Claims Operations/ Technical- Professional Liability is an open job at Aon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $64k-$85k a year.
The role is based in Fort Washington, Pennsylvania.
The job was posted on September 22, 2026.
Seniority: senior.
Applications are handled by Aon. Apply on Aon