Manager Risk Investigations II, REs-Q - Risk Mitigation, Escalation Reduction and Quality Assurance

Amazon is hiring a Manager Risk Investigations II, REs-Q - Risk Mitigation, Escalation Reduction and Quality Assurance . Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

We're looking for a Manager Risk Investigations II to lead a team of 9-12 Risk Specialists who conduct investigations, identify defects, analyze process gaps, and generate actionable insights to improve operational excellence. We partner with multiple teams and stakeholders to implement preventive controls and enhance the overall marketplace experience, while ensuring appropriate risk oversight of our rapidly growing seller and buyer ecosystem.

"At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture."

Key job responsibilities
1. Design and optimize systems that increase critical-to-quality (CTQ) business needs by improving integration of people, materials, equipment, software, and finance.
2. Manage day-to-day operations of a team of senior Risk Specialists including planning of investigations, quality control, task allocation, and reporting.
3. Work closely with Risk Specialists and other Program Managers on weekly reviews to identify key learnings, findings, and metrics regarding Process Adherence, Program Improvement Opportunities, and Escalation Management.
4. Communicate effectively with other operations and/or program managers regarding risks, mitigation strategies, and operational success metrics.
5. Build and publish critical WBR and MBR data, and support creation of executive-level reports.
6. Review and approve investigation findings, develop action plans, and ensure implementation of preventive controls.
7. Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable.
8. Utilize strategic thinking to plan and develop team and site growth to support program delivery.

A day in the life
As Manager II, within the REsQ team, you will work with your team to ensure timely completion of investigations and generate key insights. You'll conduct 1-on-1s, support team growth, and meet with business partners to discuss risk mitigation strategies. Your day includes coaching team members on complex investigations, analyzing data trends, providing guidance on critical issues, and collaborating with stakeholders to implement preventive controls while ensuring team deliverables meet quality standards.

Basic qualifications

- 3+ years of team management experience
- 8+ years of operational and/or retail management experience
- Experience using data to influence business decisions
- Experience as a manager of managers
- Experience across the domain of risk management & compliance operations

Preferred qualifications

- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
- Experience in operational excellence using six sigma methodologies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Manager Risk Investigations II, REs-Q - Risk Mitigation, Escalation Reduction and Quality Assurance at Amazon rates 23 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Manager Risk Investigations II, REs-Q - Risk Mitigation, Escalation Reduction and Quality Assurance is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in JP, Virtual.
The job was posted on March 5, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon