Manager, Service Delivery Analytics & Planning

Match Group is hiring a Manager, Service Delivery Analytics & Planning in New York, United States. It pays $117k-$140k a year and Level rates it ; you can apply on Match Group.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions analytics, workforce planning and process optimization among its tools and skills.
Level classes it as a mid-level role.
Match Group has 65 other open roles on Level.

AI in this role

Manage service delivery analytics, workforce planning, and operational performance for Trust & Safety operations.

analyticsworkforce-planningprocess-optimizationoperations-management

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About the Role

We’re looking for a strategic and analytical perator to join our Service Delivery organization as Manager, Service Delivery Analytics & Planning. This role will support operational performance across Trust & Safety Operations through analytics, workforce planning, operational monitoring, vendor budget management, quality insights, and process optimization.

This individual will serve as a centralized operational intelligence function for the organization — translating data into actionable insights, proactively identifying operational risks and performance trends, and helping leadership drive scalable, efficient, and high-quality service delivery outcomes.

The ideal candidate combines strong analytical capabilities with operational thinking, thrives in fast-paced environments, and enjoys solving complex operational problems through data, systems, and process improvement.

How we rate this

Manager, Service Delivery Analytics & Planning at Match Group rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Manager, Service Delivery Analytics & Planning is an open job at Match Group.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $117k-$140k a year.
The role is based in New York, New York.
The job was posted on October 9, 2026.
Seniority: mid.
Applications are handled by Match Group. Apply on Match Group

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

AnalyticsWorkforce PlanningProcess OptimizationOperations Management

Questions you could be asked

Tell me about a project where analytics was part of your work. What did you do?
Tell me about a project where workforce planning was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Analytics, Workforce Planning, Process Optimization, and Operations Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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