Manager Tech Delivery / Partner Mgmt

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Accountable for direct or indirect day to day management of a team of IT professionals (including both permanent and contract resources) in supporting assigned business clients / internal partners / stakeholder needs and requirements. May be involved in negotiating technology costs and scope in forecasting, planning process with subset of business clients within an overall Segment CIO or within a key technology Functional area.

KEY ACCOUNTABILITIES

This role will support, lead and drive TD Data Cloud User Operational and Platform Support across Rahona Platform to provide dedicated support and service management and ownership.  This role requires an individual with a high degree of personal initiative and strong communication, problem-solving and analytical skills. Strong interpersonal skills will be required to interact effectively with a variety of stakeholders and partners including Technology, Data Governance, Control Partners and Audit.

 As Rahona platform continues to grow, the Manager Tech Delivery / Partner Mgmt is required to provide end-to-end ownership of Consumption business operations support, service management, escalation handling, and continuous service improvement, ensuring a consistent and high-quality user experience. 

CUSTOMER

• Manage cross -functional team of IT professionals to support assigned business clients / internal partners / stakeholder needs and requirements
• Responsible for project delivery for the set of application in their scope, commissioning projects to be executed by Tech PMs
• Establish day to day management direction and define priorities and strategies consistent with the business goals and aligned to overall direction from Technology Leadership team for own area
• Communicate business vision / goal and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.)
• Develop impact assessments and manage assigned portfolio delivery schedule and periodically perform risk assessments to manage operational processes consistent across the portfolio (e.g. time reporting)
• Monitor and manage Capacity Forecasting process compliance among Technology Project Managers and report on progress, status, and overall health of the portfolio and the individual applications 
• Assess change requests and issues across the portfolio and identify key items for reporting
• Manage vendor relationships for own area and ensure timely/accurate communication and resolution of issues; monitor billings/expenses against contracts
• Assist in the assessment of the scope and risk of projects; work with the client, project managers, and/or 3rd party vendors to ensure the development of broad project plans, budgets, and deliverables
• Work closely with IT leadership to ensure on-going focus on reusability, scalability, and enterprise-wide solutions, to maximize returns on the suite of products
  
  SHAREHOLDER

• Measure and monitor progress at clearly defined points in the process for all ongoing projects within the portfolio to ensure projects are delivered on time, within budget, and that projects meet or exceed expectations
• Assess work plans and schedule impacts across portfolio and identify key schedule issues for reporting, escalate further as necessary
• Assess and review schedule impacts, and works with stakeholders to resolve, and escalate further as necessary
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines - including creation of project documentation of system requirements, estimates of scope and cost
• Track major project deliverables; communicate up-dates; support initiatives intended at reducing time-to-market and containing costs
• Ensure operational, reputational, and intellectual risks are understood, and provide advice towards minimizing risk and escalate where appropriate
• Maintain proficient knowledge of the competition, customer / industry trends and technology innovation; identify opportunities for research and suggest solutions as appropriate
• Maintain high level of customer service and ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreements
• Keep informed of technology solutions initiatives and IT direction across TDBG in order to provide strong support to the businesses
• Ensure a full understanding of business requirements and apply knowledge to escalate/prioritize delivery of new and existing projects
  
  EMPLOYEE / TEAM

• Prioritize and manage own workload and support workload of team members in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Work closely with other groups, sharing knowledge of client and customer issues, needs and expectations, and contributing to sound decisions
• Establish and maintain open and effective communication with clients, the businesses, and other team members
• Contribute to the ongoing development of the team and business partners by sharing information, knowledge and lessons learned on a regular basis
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
• Participate in knowledge transfer within the team and business units
• Establish effective relationships across multiple business and technology partners, program and project managers
  
  BREADTH & DEPTH

• Key role involved in negotiating technology costs and scope in forecasting, planning process with subset of business clients within an overall Segment CIO or within a key technology functional area.
• Advanced knowledge and understanding of assigned business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services) and managing people / projects
• Knowledgeable of external competition, industry and/or market trends in relation to own business
• Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope (e.g., multi-function within line of business)
• Works independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans with a short to medium term business perspective
• Manages system enhancements, new releases or projects typically focused on a specific product/application of moderate scope and complexity
• Directly or indirectly manages/Leads a group (e.g., <25) of IT professionals (e.g., developers, analysts, specialists, administrators and project managers)
• Orchestrates the development of resolutions, plans and strategies for operational advancement
• Generally reports to Sr. Manager or Executive role
  
  EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate
• Graduate degree, preferred
• 7+ relevant experience
• Experience in Support Operations
• Stakeholder and customer relationship management
• Incident/problem management and issue-tracking tools (e.g., Jira, ServiceNow)
• Experience working directly with data and the underlying usage.
• Proficiency with Microsoft Azure is an asset.
• Working knowledge of Agile (SCRUM or KANBAN) methodology is an asset.
• Some knowledge of SQL, Python, Excel is an asset.
• Knowledge of AI tools and capabilities is an asset.
• Knowledge of data policy and governance principles
• Ability to communicate effectively in both oral and written form and bridge the gap between business users and their technical requirements.
• High degree of multitasking and/or prioritization may be required.
• Ability to facilitate details and manage multiple customers/LOB's at the same time.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):