MastercardManager, Technology Account Management
Mastercard is hiring a Manager, Technology Account Management in Manila, Philippines. Level rates it ; you can apply on Mastercard.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions technical account management, incident management and customer support among its tools and skills.
- Level classes it as a mid-level role.
- Mastercard has 1,000+ other open roles on Level.
AI in this role
Manager of Technology Account Management to oversee operational relationships, technical implementations, and customer success.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Technology Account ManagementOverviewThe Manager, Technical Account Management is responsible for managing the technology and operational relationship with Mastercard customers across an assigned market or portfolio. The role serves as the primary point of contact for technical, system, and operational matters, ensuring customer needs are understood, prioritized, and addressed through effective coordination across internal and external stakeholders. The role requires a strong understanding of customer implementation plans, operational environments, technical requirements, and key pain points. The successful candidate will act as a bridge between customers, market teams, regional teams, product teams, and operations teams to support implementation, incident management, release readiness, performance optimization, and adoption of Mastercard products and solutions. The Manager, Technical Account Management contributes to the achievement of business and customer goals by managing projects and processes within the Technology Account Management function, resolving issues with appropriate escalation, supporting continuous improvement, and helping customers operate effectively and efficiently within Mastercard’s ecosystem.
Role
• Manage the day-to-day technology and operational relationship with assigned customers, serving as the primary point of contact for technical account management matters.
• Build trusted relationships with customer stakeholders at operational, technical, and senior levels, ensuring clear communication, alignment, and timely issue resolution.
• Lead and coordinate customer onboarding, technical implementations, readiness assessments, release coordination, incident management, and post-go-live support activities.
• Assess customer technology and operational readiness, identify risks and dependencies, and align delivery activities with customer requirements, business priorities, and Mastercard standards.
• Manage project activities as a key escalation point, coordinating cross-functional teams to investigate, resolve, and prevent production and non-production issues.
• Support the implementation and delivery of Mastercard products, services, and solutions, including scoping, planning, customer readiness, project initiation, execution, and completion.
• Collaborate with account management, customer success, product, operations, technology, and market teams to prioritize in-market initiatives and support business growth opportunities within existing accounts.
• Maintain TAM process discipline through documentation, operational reviews, action tracking, release and bulletin management, and continuous improvement activities.
• Deliver or support training, knowledge transfer, and operational guidance for customers, vendors, and internal stakeholders to improve performance, readiness, and adoption of Mastercard solutions.
• Ensure adherence to applicable regulatory, operational, risk, and organizational standards throughout the customer lifecycle.
• Provide structured updates, insights, and recommendations to internal stakeholders to support customer engagement, operational performance, and quarterly business or operational reviews.
All About You
• Experience in the payments industry, financial technology, technology services, or a related field, preferably with exposure to card and digital payments.
• Strong understanding of payment transaction flows, processing environments, customer operations, and card center or digital payment operations.
• Knowledge of payment system technologies such as ISO 8583 messaging, APIs, authorization, clearing, settlement, and related operational processes is preferred.
• Demonstrated experience managing technical implementations, customer onboarding, operational readiness, incident management, or technology delivery activities.
• Proven project management capability, including the ability to coordinate cross-functional teams, track progress, manage dependencies, and maintain high-quality delivery outcomes.
• Ability to operate effectively in a matrixed, multicultural, and fast-paced environment, working across markets, functions, time zones, and stakeholder levels.
• Strong customer focus, with the ability to understand customer needs, translate pain points into actionable solutions, and drive issue resolution through appropriate escalation.
• Excellent verbal and written communication skills, with the ability to explain technical and business topics clearly to both technical and non-technical audiences.
• Proactive, structured, and accountable, with strong problem-solving skills and the ability to manage multiple priorities.
• Proficiency in English is required; proficiency in relevant local market language is an advantage depending on customer and market requirements.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Manager, Technology Account Management at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where technical account management was part of your work. What did you do?
- Tell me about a project where incident management was part of your work. What did you do?
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where onboarding was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Technical Account Management, Incident Management, Customer Support, and Onboarding. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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