Manager, US Trade and Distribution Operations - Flu Operations

Key stakeholders include the Flu Brand Team and Vaccines Business Unit, Vaccines Inside Sales and field teams, Enterprise Accounts, Trade & Distribution Operations, Customer Operations, eCommerce, O2C, Contract Operations, Finance, Supply Chain, Data & Analytics, Digital/Technology, global manufacturing and distribution partners, authorized wholesalers/distributors, third-party vendors, and other internal partners supporting the US Flu business.

End-to-End Flu Operational Leadership

·   Lead the cross-functional Flu operations matrix and establish an integrated operating plan across prebook, supply readiness, allocation, pull-through, orders, delivery, claims, deductions, and returns for direct and indirect channels.

·   Convert commercial strategy, customer commitments, delivery guarantees, returnability provisions, and seasonal policy changes into executable processes, controls, communications, and support requirements.

·   Maintain decision logs, seasonal milestones, operational risks, escalation paths, and readiness criteria; drive accountable resolution across functions and external partners.

Prebook, Demand, Allocation & Pull-Through

·   Lead processes and policies supporting direct and indirect prebook commitments, including data validation, reconciliation, segmentation, pricing and contract structures, and consolidated visibility of committed volume.

·   Partner with Supply Chain, global manufacturing and distribution colleagues, the Flu Brand Team, and field leadership to translate supply availability and release status into US allocation and pull-through plans.

·   Coordinate with authorized wholesalers and distributors to support forecasting, inventory visibility, delivery execution, indirect-channel pull-through, and issue resolution.

eCommerce & Systems Integration

·   Serve as the Flu Operations business lead to the eCommerce team for GSKDirect and related platform functionality supporting prebook, pull-through, order management, account access, communications, reporting, and returns.

·   Define business requirements and operational dependencies across GSKDirect, eCS, SAP, O2C processes, distributor data, returns platforms, and supply-chain data; identify gaps caused by disconnected systems or manual handoffs.

·   Partner with eCommerce, Digital/Technology, and Data & Analytics teams to prioritize improvements, support testing and release readiness, and ensure system changes address both direct and indirect Flu requirements.

Claims, Returns & Revenue-Cycle Oversight

·   Provide product-level oversight of Flu orders, adjustments, claims, deductions, returns, recalls, and reconciliation across customer and distributor channels.

·   Ensure seasonal Flu returns are executed accurately and on time in accordance with contractual commitments, policy, and controls; monitor exceptions and lead escalated resolution.

·   Partner with O2C, Contract Operations, Finance, Customer Operations, and eCommerce to identify root causes and reduce recurring transaction, pricing, delivery, credit, and returns issues.

Insights, Communications & Continuous Improvement

·   Develop seasonal dashboards and performance reviews covering prebook commitments, supply and allocation, pull-through, order and delivery status, claims, deductions, returns, cycle times, and operational risks.

·   Lead clear communications to field teams, brand and sales partners, support teams, distributors, and leadership during prebook, pull-through, and returns periods.

·   Drive simplification, automation, documentation, and knowledge continuity across the Flu operating model, reducing reliance on manual spreadsheets and single-person process knowledge.

·   Provide day-to-day direction, prioritization, coaching, and quality review for the Flu Operations Analyst.

·   Bachelor’s degree

·   Minimum of 3 years of experience in Vaccines, Trade & Distribution, Commercial Operations, Supply Chain, eCommerce, Order-to-Cash, or a related operational function.

·   2-3 years of experience leading complex cross-functional operations and independently driving execution through matrix teams.

·   Experience with demand, order, claims, returns, inventory, allocation, distribution, or revenue-cycle processes.

·   Strong experience  with analytical, communication, project leadership, and issue-resolution capabilities.

·   Knowledge of US Flu market dynamics, seasonality, customer channels, distribution models, and vaccine supply considerations.

·   Experience with GSKDirect, eCS, SAP, returns platforms, Power BI, distributor data, or comparable systems.

·   Understanding of direct and indirect pharmaceutical distribution, authorized wholesaler/distributor operations, and customer contracting or pricing structures.

·   Experience translating data into concise recommendations, leading field communications, and presenting operational performance to leadership.

·   Experience with process improvement, automation, system implementation, UAT, or change and release readiness.

Working knowledge of compliance controls, documentation, SOPs, and contractual obligations within pharmaceutical operations.

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