Manager - Workforce Management

PwC is hiring a Manager - Workforce Management in Kuala Lumpur, Malaysia. Level rates it ; you can apply on PwC.

Level's read on this job

Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
The posting mentions visa sponsorship.
The posting mentions ChatGPT, Copilot and people analytics among its tools and skills.
Level classes it as a senior role.
PwC has 3,700+ other open roles on Level.

AI in this role

Lead AI-enhanced workforce management and HR transformation solutions for global clients at PwC.

ChatGPTCopilot

people-analyticshr-transformationworkforce-managementchange-management

Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

General Tax Consulting

Management Level

Manager

Job Description & Summary

At PwC, our Workforce team focuses on helping organizations deliver sustainable outcomes through their people. We are seeking individuals who are passionate about shaping the future AI enhanced workforce, with a strong interest in leveraging AI, analytics and digital technologies to deliver innovative AI enhanced workforce solutions.

We advise a range of local, regional and global clients on all aspects of people strategy, underlying compliance and governance in many areas of business-driven HR programmes.

As a Manager within our Workforce Management practice, you will help clients design and deploy innovative, AI-enhanced workforce solutions. You'll work alongside a team of talent and rewards specialists who bring their expertise together to improve the way work works — across organisation design, strategic workforce planning, future skills and skill-gap analysis, transformation action plans, and performance and total rewards.

You will lead engagement teams, own client relationships, and drive the integration of AI, analytics, and digital tools into every facet of workforce and HR transformation.

You should be interested in building and showcasing your skills within the following areas:

People analytics - Leveraging data and AI to drive workforce decisions, designing analytics frameworks, performing quantitative/qualitative research.

HR operating model - Aligning HR capabilities and structure to deliver value in line with business strategy.

HR service delivery – Exploring different service delivery models (eg. Shared services, outsourcing) and leveraging technology and automation to drive smart and intuitive people practices.

Employee experience – Be able to think differently, usage of design thinking to develop HR practices that engages the mindset and behaviours of the workforce.

HR policy & processes review - provide practical frameworks to refine operating processes and reduce costs, or improve service levels across the entire HR services value chain.

Ability to analyse data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulation.

Creating people data sets and aligning these to wider organisational data sets. Using and applying quantitative and qualitative research design and carrying out data analysis, from basic to multivariate analysis to solve problems.

Key accountabilities

Role specific responsibilities

Proactively assist in the management of several clients, while reporting to Senior Managers and above.

Train, support and lead team members.

Establish effective working relationships directly with clients.

Lead the use of digital tools, analytics, and AI capabilities to enhance the quality, efficiency, and insightfulness of client deliverables.

Ability to operationalize AI tools in day-to-day work, including designing structured prompts, applying AI for data analysis and problem solving, and critically validating outputs to ensure accuracy, relevance, and business applicability.

Contribute to the development of your own technical acumen.

Be actively involved in business development activities to help identify and research opportunities on new/existing clients.

Continue to develop internal relationships and your PwC brand.

Develop proposals as part of the team pursuit of advisory engagement opportunities covering research work, preparing proposal decks, carrying out internal risk checks, etc.

Ensure the deliverables adheres to the firms' policies and risk management requirements.

Stay abreast of industry trends and best practices in workforce management and human capital strategy, contributing to the development of thought leadership content.

Skills, experience and qualifications

Degree in any discipline. Master’s degree or MBA is an added advantage.

Minimum 7 years of experience in workforce management, human capital advisory, people analytics, HR technology, or related consulting roles.

Hands-on experience leveraging AI-powered tools (e.g., Microsoft Copilot, ChatGPT, Harvey) to enhance research, productivity, and deliverable quality.

Experience applying AI to people analytics, HR transformation, or workforce solutions is strongly preferred.

Proficiency with analytics tools (e.g., Excel, Power BI, Tableau, Python/R is a plus), visualization platforms, and automation tools.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal abilities.

Proven project management experience.

Ability to build and maintain client relationships.

Proficiency in workforce analytics and HR technology solutions.

Certifications: Relevant certifications such as SHRM-SCP, SPHR, or PMP are a plus.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Career Development, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Employee Performance Management, Employee Retention, Human Resources Management (HRM), Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Organizational Development (OD), Organizational Management, Organizational Psychology, Personnel Development, Professional Courage, Relationship Building, Self-Awareness {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

December 31, 2026

How we rate this

Manager - Workforce Management at PwC rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Manager - Workforce Management is an open job at PwC.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in Kuala Lumpur.
The job was posted on July 14, 2026.
Seniority: senior.
Applications are handled by PwC. Apply on PwC

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

People AnalyticsHr TransformationWorkforce ManagementChange ManagementChatGPTCopilot

Questions you could be asked

Tell me about a project where people analytics was part of your work. What did you do?
Tell me about a project where hr transformation was part of your work. What did you do?
Tell me about a project where workforce management was part of your work. What did you do?
Tell me about a project where change management was part of your work. What did you do?
Walk me through how you've used ChatGPT in your day-to-day work.

Adapt your resume

List these exact terms on your resume: People Analytics, Hr Transformation, Workforce Management, Change Management, and ChatGPT. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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