Merchant Onboarding Executive

Tabby is hiring a Merchant Onboarding Executive in Riyadh, Saudi Arabia. Level rates it ; you can apply on Tabby.

Level's read on this job

Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
Level classes it as an executive role.
Tabby has 43 other open roles on Level.
Posted in the last few days.

AI in this role

As a Merchant Onboarding Executive, you will play a key role in onboarding SME merchants across dynamic markets. You will own the end-to-end merchant onboarding journey, ensuring merchants are successfully activated, technically integrated, and fully configured before going live.

You will work closely with merchants and internal stakeholders — including Business Development, Risk, Legal, and Product teams — to resolve onboarding blockers, improve conversion rates, and deliver excellent merchant experience. Your focus will be on operational excellence, merchant success, and driving sustainable business growth

Key Responsibilities

Merchant Onboarding & Activation

Own the full merchant onboarding lifecycle from application to activation.
Activate merchants and oversee backend integration processes.
Ensure merchants are properly configured with the correct access, settings, and dashboards prior to activation.
Guide merchants through Tabby's onboarding process and provide support throughout their journey.

Merchant Support & Case Management

Resolve stalled, escalated, or time-sensitive onboarding cases.
Handle daily drop-off applications by:
- Identifying merchants who stopped during the legal stage.
- Following up via phone and email.
- Assisting merchants in completing and submitting required documentation.
Manage daily reset applications by:
- Working with the Risk team to identify document issues.
- Communicating required corrections to merchants.
- Following up until successful resubmission.
Address merchant concerns, inactivity, and churn to improve onboarding conversion.

Cross-functional Collaboration

Coordinate with Risk, Legal, Business Development, Product, and other internal teams to remove onboarding blockers.
Collaborate with Business Development to improve lead handoff and onboarding workflows.
Support internal teams in accelerating merchant activation.

Technical & Operational Support

Investigate integration issues, including backend and technical errors.
Work cross-functionally to implement effective solutions.
Support merchants with e-commerce integrations where required.

CRM & Performance Management

Maintain accurate CRM records and ensure CRM hygiene.
Track merchant progress throughout the onboarding funnel.
Monitor and report against daily, weekly, and monthly KPIs.
Ensure adherence to SLAs and NPS targets.

Process Improvement

Evaluate pre- and post-website onboarding activities.
Monitor merchant transactions and ensure Tabby's online presence aligns with brand guidelines.
Contribute to process improvements that increase:
- Onboarding efficiency
- Data integrity
- Reporting automation
- Cross-functional collaboration
- Pipeline conversion

Skills, Knowledge and Expertise

Requirements

Good spoken and written English and Arabic
Bachelor’s degree, or equivalent experience
1–2 years in a customer-facing role (onboarding, customer success, account management, sales or merchant support)
Comfortable making a high volume of calls every day and following up without being chased
Basic Excel / Google Sheets

Preferred

Experience with a CRM (Zoho, HubSpot, SAP or similar)
Experience in fintech, payments, BNPL or e-commerce
Familiar with Saudi business documents (CR, VAT certificate, IBAN letter, national address)
Familiar with e-commerce platforms like Salla, Zid, or Shopify
Experience working against KPIs and SLAs

How we rate this

Merchant Onboarding Executive at Tabby rates 48 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Merchant Onboarding Executive is an open job at Tabby.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in Riyadh, Saudi Arabia.
The job was posted on November 3, 2026.
Seniority: executive.
Applications are handled by Tabby. Apply on Tabby

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