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Middle Office - Production Support - Officer
AI in this role
Production support engineering lead focused on application reliability, incident management, and workflow automation.
Who we are looking for
As a Production Support Engineering Lead you will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of support and development will focus on existing systems, building infrastructure and reducing work through automation. You’ll join a team of curious problem solvers with diverse set of perspectives who are thinking big and taking risks. In this environment you’ll take the lead on the relevant projects, supported by and organization that provides the support and mentorship you need to learn and grow. As engineering lead, you’ll be focused on running better production applications and systems.
What you will be responsible for
As a Production Support Engineering Lead you will be responsible for:
- Onboarding applications on to Production management with the highest onboarding standards
- Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
- Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
- Build and drive adoption for greater self-healing and resiliency patterns.
- Lead and participate in performance tests; identify bottlenecks, opportunities for optimization and capacity demands.
- Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
- Design automated software and product upgrades, change management, and release management solutions
- Coach or manage teams as applicable.
- Participate in the 24x7 support coverage as needed
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
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How we rate this
Middle Office - Production Support - Officer at State Street rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where incident management was part of your work. What did you do?
- Tell me about a project where automation was part of your work. What did you do?
- Tell me about a project where reliability engineering was part of your work. What did you do?
- Tell me about a project where production support was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Incident Management, Automation, Reliability Engineering, and Production Support. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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