MWAV Maintenance Support Tech - Entry Level

Maintenance Support Technician

Mill Bay, BC or Victoria BC- Hybrid

Regulatory Compliance Requirements

• Required to access and work in DND facilities and therefore must comply with Federal facility health regulations
• Requires direct or indirect access to hardware, software, technology or technical data controlled under the Canadian Export Control List, the ITAR or the EAR.
• Requires a positive Controlled Goods assessment as personnel will have direct access to hardware, software, technology or technical data controlled under the Canadian Controlled Goods Program.
• Required to obtain and maintain a Security Clearance at the NATO Secret Level.

Position Summary

We have a current vacancy for a Maintenance Support Technician. Reporting to the Ship Maintenance Team Manager (Victoria), the Maintenance Support Technician is an entry level development role designed for a motivated new graduate to assist in the management and resolution of defects identified onboard the Minor War and Auxiliary Vessels (MWAV) under the current In-Service Support Program (MWAV).

This role assists with the preparation, tracking and day to day data entry of corrective maintenance activities, ensuring high quality data accuracy with the Thales suite of tools (MIS, JIRA). The Corrective Maintenance Support Technician will also act as the key administrative link for the Service Delivery Team, assisting in organizing Objective Quality Evidence (OQE), taking meeting minutes and tracking defect workflows. This position offers a direct pathway to developing comprehensive marine maintenance and project coordination expertise.

Key Areas of Responsibility  

The MWAV Maintenance Support Technician will be responsible for:

• The day-to-day entry, validation and processing of historical Corrective Maintenance data in the Thales suite of tools;
• Uploading notifications from MIS into the Thales tools as required, supporting the alignment of technical databases to ensure data consistency across the fleet;
• Executing assigned actions in Thales tools to ensure workflow momentum for all Work Estimate Action Forms (WEAF’s) and Quick Response defects assigned to the team;
• Assisting with the organizing of the necessary Objective Quality Evidence (OQE) to support the internal close-out processes and to satisfy FTA/MEPM requirements;
• Assist in drafting Statements of Work (SOW) for defect resolution and reviewing maintenance instructions to ensure service providers have sufficient information to complete assigned tasks;
• Supporting the tracking and resolution of Corrective Maintenance, helping to provide internal (Engineering Services) and external stakeholders with necessary status updates;
• Attending scheduled meetings with internal and external stakeholders to assist with capturing, formatting and distributing accurate meeting minutes; and
• Assisting in gathering data and presentation of materials for the Material State Disclosure Conferences (MSDC) and key performance metric reviews.

• Health, Safety & Environment
  • Comply with all relevant HS&E legislative requirements, policies, procedures and framework with the intent of preventing or minimizing accidental exposures to self, colleagues, visitors and/or the environment. 
  • Promote Thales’s Health, Safety and Environmental programs by demonstrating HS&E Leadership in a professional and supportive manner.

• Other duties as assigned from time to time.

Minimum Qualifications  

• As an entry level role, we are looking for a candidate that has some experience in a technician capacity, been in the Canadian Armed Forces or a recent graduate that is looking to start their career
• Demonstrated ability to work with and organize data sets with a high degree of accuracy;
• Strong communication and reporting skills with the ability to confidently interface between various internal and external stakeholders;
• Strong organizational and time management skills, capable of balancing multiple support priorities in a fast-paced waterfront environment;
• A natural collaborator who fosters cooperative working relationships across multi-disciplinary teams; and
• Strong computer literacy, with proven experience with Microsoft products, especially Word, Excel and PowerPoint essential.

Preferred Qualifications

• A foundational understanding of Corrective Maintenance, defect resolution or general project coordination principles is desirable.
• Previous experience with document management or enterprise systems (SAP/DRMIS, MAXIMO, JIRA) desirable.
• Prior co-op internship, or educational projects within the defense, military or marine maintenance /ship repair sectors desirable.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Special Position Requirements

Predominantly office based but will also be required to work onboard Naval Vessels, or remotely (including from home).

Will be required to undertake inspections, including confined space entry, on Naval ships involving bending and twisting. Tasks may also require working at heights.

Must meet all federal government requirements to access Canadian

government facilities, including Naval Dockyards.

Schedule: 40 Hours per week during Core Business Hours Monday-Friday.

Customer Location Based or Site Visits: Required to visit shipyards and Naval Dockyards during Work Periods.

Physical Environment: Office or onboard Naval ships alongside in harbor, or at sea, therefore must meet all federal government requirements to access Canadian government facilities, including naval dockyards

Travel: Occasional domestic or international travel may be required, which will include access to government  facilities and assets, including naval vessels

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC) $50,000 - $70,000 CAD Annual.

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

We use artificial intelligence–enabled tools as part of our recruitment process to support activities such as candidate discovery, résumé matching, and interview scheduling. These tools may help screen and assess applications and recommend potential matches based on the requirements within the job description.  All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. Artificial intelligence does not make hiring decisions on our behalf.

Why Join Us?

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Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following: 

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

• Company paid holidays, vacation days, and paid sick leave. 

• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

• Employee Discounts on home, auto, and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.