Network Account Manager & NAM Coordinator

Role Summary

Job Description NAM / NAM Coordinator – Algeria (01 opening)

Job Purpose

The Network Account Manager (NAM) is the strategic owner of an assigned portfolio of stakeholders, networks and customers.

The role focuses on the products and opportunities where promotion and field engagement create the greatest impact for patients and the business.

For this specific opening, the role carries a dual responsibility: NAM and NAM Coordinator of the CFC team in Algeria. Alongside managing his or/her own portfolio, the incumbent ensures alignment, consistency and effective execution of field priorities across the team.

The NAM turns customer, market and business intelligence into differentiated account strategies. The NAM anticipates needs, challenges and opportunities, and mobilizes the cross-functional teams around priority accounts.

The role maximizes access to the Pfizer portfolio within the allocated accounts and geography, in line with commercial priorities. It is accountable for portfolio growth and for delivering measurable customer, patient and business impact.

The NAM operates with a high level of autonomy, brings forward proposals (force de proposition), and acts as a coordinator for the CFC team.

Key Accountabilities

Strategic Account Ownership & Customer Partnerships

• Own the account strategy and annual plan for the allocated portfolio, institutions and geography, and adapt it as priorities and the market evolve.
• Segment and prioritize accounts and HCPs by potential and expected impact (Strategic, Key, Core, Foundation), and define a differentiated engagement and sequencing plan for each.
• Focus time and resources on products, patients, prescribers and customers to generate needs where promotion and field engagement have the greatest impact.
• Establish, maintain and leverage high-quality relationships with current and emerging customers, KOLs and decision-makers.
• Recommend and build partnerships that improve market access and portfolio uptake.
• Have full understanding of Decision-Making Process and Key Decision-Makers in allocated territories
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• Bring customers together to advance shared areas of interest in the assigned therapy areas (e.g., cross-sectoral and cross-specialty referral pathways).
• Enhance Pfizer access and share of voice to policy stakeholders in allocated territories.

Business Intelligence, Anticipation & Decision-Making

• Maintain a clear map of formal and informal decision-makers and decision-making processes for each account, updated quarterly.
• Monitor the institutional environment, including priorities, tenders, policy and procedure changes, and competitor activity. Anticipate their impact on the portfolio and coordinate the response.
• Collect and analyze account, consumption, pricing and competitive data to generate insights and the next best action.
• Translate insights into concrete, proactive recommendations for the Commercial, Access, Medical and Marketing teams.
• Use digital tools and analytics to plan and optimize omnichannel engagement (in-person, virtual and digital) by customer.

Access & Product Availability

• Lead enlisting and access activities for the Pfizer portfolio in the target accounts, in line with the account strategy.
• Resolve complex account challenges (POs and availability) with the right internal and external stakeholders.
• Coordinate purchase orders, deliveries and stock movements with Supply and the customer, aligning timelines to guarantee availability.
• Ensure effective account-level to product usage (prescriptions, orders and returns) while keeping a strategic focus.

Cross-Functional Orchestration & Team Leadership

• Mobilize and align Marketing, Medical, Access, Supply and Tender teams around priority accounts and opportunities.
• Synchronize activities and investments per account to maximize impact.
• Act as a coordinator by sharing best practices and supporting peers across the CFC team.
• Champion a customer-focused organization and contribute to coaching and informal learning.
• Take ownership of your own development by building and regularly updating the strategic, commercial,
• Complete required trainings on time and keep your skills and compliance knowledge up to date.

Track Progress & Business Control

• Build and track the annual account and business objectives, and set accurate sales forecasts per account.
• Report progress on a monthly and quarterly basis against the account plan, and measure impact.
• Ensure up-to-date customer and account records, and a rigorous call plan with clear objectives, next steps and KPI discipline using Pfizer internal tools.

Compliance & Integrity

• Act with integrity and in full compliance with company policies and local laws and regulations.

Job Specific Technical / Functional / Professional Competencies

• Strategic thinking, with the ability to make sound decisions autonomously and propose innovative solutions.
• Business intelligence, anticipation and agility, with the ability to identify and capture opportunities.
• Strong commercial and business acumen, with solid portfolio and account management skills.
• Strong negotiation skills, internally and externally, and the ability to exercise informal influence.
• Ability to influence a broad range of stakeholders through clear, credible and logical communication.
• Comfortable with risk-taking and risk management.
• Change leadership, problem-solving and stakeholder management skills.
• Rigor, ownership and consistency in execution.
• Ability to build rapport and relationships in a hybrid mode (F2F and virtual), and to select the most effective engagement approach by customer.
• Digital and analytical proficiency (Excel, PowerPoint, Word, CRM and analytics tools).
• AI fluency and digital agility, with the ability to use approved AI tools responsibly and in compliance with Pfizer policies to generate account and market insights, prepare customer interactions and work more efficiently, while applying critical thinking to validate AI outputs.

Experience and Knowledge

• Bachelor's degree in science, business or equivalent. Pharmacist, Physician, Dentist, Veterinary or Biologist diploma (for Algeria)
• .+5 years of experience in healthcare within a similar role (hospital and key account management).
• Solid, track record and proven accomplishments in key account management.
• Excellent written and oral communication in French and English, with strong presentation skills.
• Strong knowledge of the healthcare environment, institutional structures, tender processes and the local regulatory framework.
• Strong understanding of compliance risks related to the role and the local market.
• Pfizer therapeutic area experience is a plus.
• Master's degree or MBA is a plus.
• Team player committed to a culture of high performance, innovation and challenging the status quo.

Position located in Algiers

Work Location Assignment: On Premise

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