NI ON Customer Engineer

Nokia is hiring an NI ON Customer Engineer. Level rates it ; you can apply on Nokia.

Level's read on this job

Uses AI ●●○○ is how Level rates this role: an ordinary role that requires AI tools.
The posting mentions Copilot, Cursor and AI agents among its tools and skills.
Level classes it as a mid-level role.
Nokia has 575 other open roles on Level.
Posted within the past week.

AI in this role

Design and integrate optical networks while utilizing AI automation tools and agents to innovate workflows.

CopilotCursorAI agents

ai-agentsai-automationnetwork-architecturetroubleshootingcustomer-support

The Nokia NI Optical Customer Engineer provides professional services for design, integration, migration, upgrade and optimization of complex SWDM, ROADM, OTN, IP/Optical integration and transport network operation. While the initial projects will be Optical Networking related, as part of the Network Infrastructure Customer Engineering team, the NI Customer Engineers will have the opportunity to cross-train and work on IP Networking and Fixed Networking technology projects. As a Customer Engineer, you will be expected to and will have the opportunity to continuously upskill on emerging AI automation tools, building and utilizing AI agents to innovate workflows and accelerate productivity.

Network Design & Architecture: Develop and optimize network architectures and service designs, ensuring the best solutions to support customer requirements.
Integration, Migration & Upgrades: Deliver network integration, migration, and upgrade services for network elements and network management solutions.
Testing & Validation: Conduct comprehensive testing, including network readiness and customer acceptance tests, and troubleshooting issues in various stages of deployment. Determine acceptance test strategies, develop, and execute overall test plans.
Optimization & Assessment: Audit and assess networks against customer service requirements and best practices, providing recommendations to optimize network operations, performance, scalability, manageability, and security.
Customer Engagement & Support: Serve as a primary technical contact for customers, providing expert consultation, diagnosing and resolving complex technical issues, and instructing customers on system operation and maintenance.
Documentation & Reporting: Author customized deployment design documents, migration, operational documentation, and technical statements of work. Provide regular project progress reports and communicate insights to stakeholders.
Training & Knowledge Transfer: Develop and deliver appropriate training materials and workshops to enhance customer understanding and experience with Nokia products and solutions.
Strategic Collaboration: Work closely with customers, internal technical teams, solutions and marketing groups, and Product Line Management to enhance professional services delivery, influence product placement, and drive feature improvements for reliability, availability, and serviceability.
Relationship Management: Develop and maintain strong relationships with customer's technical and management teams.
Project Management Support: Provide support to global services tendering teams on evaluating professional services requests and collaborate with Project Managers and Sales Engineers to deliver services.
Flexibility: maintenance window work and occasional travel to customer premises are expected to support critical network events and project delivery.

Four-year Bachelor’s degree in Computer Science, Computer Engineering, Telecommunication, with a minimum five years of experience a telecom communications equipment vendor or service provider in designing, integrating, monitoring, and troubleshooting optics networks.
Nokia NRSII certification, Nokia SRA, Cisco CCIE, and/or Juniper JNCIE or equivalent certification preferred.
Expertise in DWDM and CWDM technologies, ROADM architectures, OTN transport networks, Optical transmission systems, Metro and Long-Haul transport networks, Data Center Interconnect (DCI)
Exposure to IP/MPLS fundamentals. Scripting experience (Python, C, Bash, Shell, XML, Perl, Javascript, HTTP/s, SOAP, RESTful protocols).
Nokia products hands-on experience is preferred
Multi-vendor OSS integration experience and understanding of network management systems and performance monitoring tools.
Using AI tools like copilot, Cursor etc.,
Strong skills with Linux/Unix, Solaris, Red Hat, CentOS., hypervisor technology (KVM, ESXi) and good In-depth knowledge on Kubernetes and Docker / container
Working knowledge on various public/private cloud environments like OpenShift, AWS, GCP.
Demonstrated excellent written and verbal communication skills in English.
Strong interpersonal, communication, and presentation skills.
Energetic, results-oriented, inventive, and eager to learn with a "Make it happen" attitude.
Flexible to work as per customer and project needs.

Note: Only resumes in English will be considered.

How we rate this

NI ON Customer Engineer at Nokia rates 40 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

NI ON Customer Engineer is an open job at Nokia.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in Colombia.
The job was posted on November 4, 2026.
Seniority: mid.
Applications are handled by Nokia. Apply on Nokia

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

AI agentsAI AutomationNetwork ArchitectureTroubleshootingCustomer SupportCopilotCursor

Questions you could be asked

How do you decide when an AI agent can act on its own versus asking for approval first?
Tell me about a workflow you automated with AI tools, end to end.
Tell me about a project where network architecture was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: AI agents, AI Automation, Network Architecture, Troubleshooting, and Customer Support. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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