AmazonO2C Program Manager, Strategic Segment, AWS Order To Cash (O2C)
Amazon is hiring an O2C Program Manager, Strategic Segment, AWS Order To Cash (O2C) in Arlington, United States. It pays $95k-$163k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
- The posting mentions GenAI, Dashboards and program management among its tools and skills.
- Level classes it as a senior role.
- Amazon has 20,000+ other open roles on Level.
AI in this role
Manage end-to-end O2C operations and loss mitigation programs for AWS strategic accounts using data analytics and GenAI tools.
AWS Strategic Accounts represent some of the most complex and high-value customer relationships in the world. This role will be at the center of managing receivables, resolving payment issues, and driving a frictionless O2C experience for these customers — while partnering closely with Sales, Finance, Tech, Legal, and executive stakeholders.
The ideal candidate is strategic and detail oriented, with strong interpersonal and influencing skills, deep program management acumen, and the ability to leverage data analytics to drive decisions and process improvements across global teams.
Key job responsibilities
- Own the end-to-end O2C program strategy for AWS Strategic Accounts, including policy, procedures, and tooling — while also owning O2C mechanisms for loss mitigation programs (e.g., non-payment suspension, usage restriction), dedicating ~30% of time to these broader initiatives.
- Establish and drive the rhythm of business (MBRs, QBRs), including goal tracking, performance reporting, and leadership communications.
- Hold matrixed oversight of 50+ AR analysts globally, influencing priorities, SOPs, and operational standards without direct line management.
- Partner cross-functionally with Sales, Billing, Cash Applications, Finance, and Legal to identify and resolve systemic O2C barriers impacting customer experience and cash flow.
- Collaborate with Business Partnership (BP) org on upstream process improvement, playing an enablement role with Service Centers and influencing prioritization of key initiatives.
- Leverage data analytics and AI/GenAI tools to build dashboards, surface trends, develop insights, and drive scalable, data-driven action plans.
- Prioritize and lead program/project initiatives from initiation through execution and change management — identifying the highest-impact opportunities to improve cash flow and customer experience.
- Accountable for meeting segment-level AR past due reduction goals; translate goals into operational priorities and track progress.
- Present program strategies, risk assessments, and performance updates to senior AWS leadership.
A day in the life
Managing O2C for AWS Strategic Accounts means balancing executive-level customer relationships with deep analytical work. Your day spans investigating escalated payment issues, partnering with Sales, Finance, Legal, and Tech stakeholders, and building scalable mechanisms that protect AWS cash flow. You will establish the rhythm of business — running MBRs, tracking goals, and keeping 50+ AR analysts aligned to segment priorities. You will also shape the O2C mechanisms behind AWS loss mitigation programs, bringing the same program rigor to initiatives that drive loss avoidance at scale. You will be a trusted advisor — translating data and AI-driven insights into action.
About the team
The AWS FinOps AR team manages Order-to-Cash operations across multiple customer segments globally. We are a team of analytically rigorous, customer-obsessed professionals who partner with Sales, Finance, Legal, Tech, and Operations to optimize AWS cash flow while delivering a world-class customer experience. We value ownership, data-driven decision making, and continuous improvement.
Basic qualifications
- Bachelor's degree
- 6+ years of tax, finance or a related analytical field experience
- 6+ years of building financial and operational reports/data sets that inform business decision-making experience
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
- 6+ years of experience identifying, implementing, and leading large-scale process improvement projects
- Experience leveraging AI and data analytics tools to analyze large datasets, develop insights, and drive action items
Preferred qualifications
- Six Sigma Black Belt Certification
- Experience communicating results to senior leadership, or experience communicating complex information and solutions to senior stakeholders and influencing decisions
- Master's degree (MBA or related discipline)
- - Experience with large-scale data querying and reporting tools (e.g., SQL, Quicksight, Redshift, Athena, Tableau)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 95,400.00 - 163,200.00 USD annually
How we rate this
O2C Program Manager, Strategic Segment, AWS Order To Cash (O2C) at Amazon rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where data analytics was part of your work. What did you do?
- Tell me about a project where order to cash was part of your work. What did you do?
- Tell me about a project where stakeholder management was part of your work. What did you do?
- Walk me through how you've used GenAI in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Program Management, Data Analytics, Order To Cash, Stakeholder Management, and GenAI. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.
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