Marsh McLennanOnsite Technical Support
Marsh McLennan is hiring an Onsite Technical Support in Singapore, Singapore. Level rates it ; you can apply on Marsh McLennan.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions ServiceNow, Windows and Apple Os among its tools and skills.
- Level classes it as a mid-level role.
- Marsh McLennan has 634 other open roles on Level.
- Posted in the last few days.
AI in this role
Provide onsite technical support, maintain end-user computing infrastructure, and resolve IT incidents for employees.
Company:
MarshDescription:
We are seeking a talented individual to join our Colleague Technology Support Services team at Marsh. This role will be based in Singapore.
As an Onsite Technical Support team member, you will provide technical support and maintain end-user computing infrastructure, helping to minimise disruption to business operations and deliver a high standard of service to colleagues across the organisation.
We will count on you to:
- Install, configure, maintain and troubleshoot desktop hardware, printing/scanning/faxing and software across the organisation
- Support mobile device activations and provide assistance with audio-visual hardware and systems where required
- Respond to IT incidents within agreed service levels, record activity accurately and follow up with end users to ensure resolution
- Disconnect, relocate and reconnect desktop technology for individual, team and office-wide moves
- Maintain accurate hardware and software records and support asset management, procurement and documentation tasks
- Assist with infrastructure changes, software releases, business continuity events and other business initiatives
- Support cross-functional service teams, contribute ideas for process improvement and provide exceptional user support
What you need to have:
- Proven experience in desktop IT support or a similar technical support role
- Strong knowledge of Windows and/or Apple operating systems
- Hands-on experience with hardware installation, maintenance and troubleshooting
- Proficiency with IT service management and asset management systems
- Excellent communication and customer service skills
- Ability to work independently and as part of a team, manage multiple priorities and collaborate with regional teams
- Strong organisational and time management skills
- Ability to respond to incidents and manage multiple priorities in a fast-paced environment
- Willingness to learn new technologies and internally developed systems
What makes you stand out:
- Experience supporting audio-visual systems or office telephony
- Experience with hardware moves, infrastructure changes or business continuity activities
- Experience supporting IT operations in a multinational or regional environment.
- Familiarity with ServiceNow or similar IT support and monitoring tools.
- Experience supporting customised applications and enterprise IT systems.
- A proactive approach to continuous improvement and learning
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
How we rate this
Onsite Technical Support at Marsh McLennan rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where desktop support was part of your work. What did you do?
- Tell me about a project where hardware troubleshooting was part of your work. What did you do?
- Tell me about a project where it asset management was part of your work. What did you do?
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where audio visual support was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Desktop Support, Hardware Troubleshooting, It Asset Management, Customer Service, and Audio Visual Support. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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