Operational Support Services – Freshdesk Assistant

AAB is hiring an Operational Support Services – Freshdesk Assistant in Edinburgh, United Kingdom. Level rates it ; you can apply on AAB.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions MS Office, Docusign and Freshdesk among its tools and skills.
Level classes it as a junior role.
AAB has 33 other open roles on Level.
Posted within the past week.

AI in this role

Provide administrative and operational support including document production, client onboarding, and front of house duties at AAB.

ms-officedocusignfreshdesk

document-productionclient-onboardingadmin-supportanti-money-laundering

DISCOVER YOUR POTENTIAL. BUILD YOUR CAREER. JOIN US AT AAB.

AAB is a leading professional services firm operating across the UK, Ireland, and the USA. We specialise in the mid-market, supporting individuals, family businesses, and organisations with a full suite of services including audit, tax, corporate finance, payroll, people consultancy, and wealth management. With 1,000+ team members, we deliver expert support to clients all over the world.

EVERYONE HAS THE AABILITY TO SUCCEED- WE’LL HELP YOU GET THERE.

Our people are at the heart of everything we do. We succeed together as one team, building strong client relationships through passion, empathy, and straightforward advice. That’s what makes AAB different. We invest in brilliant talent across every area of the business, offering tailored training, professional qualifications, and continuous support to help you grow.

Your growth matters to us. We’ll give you the tools, encouragement, and opportunities to lead, learn, and make an impact. Guided by our six core values, we foster a culture where collaboration, trust, and enthusiasm thrive.

AABSOLUTELY DEDICATED TO HELPING YOU ACHIEVE YOUR GOALS

At AAB, your career is what you make it. We are here to help you turn ambition into action, whether that’s becoming a technical expert, a future leader, or someone who simply makes a difference every day. If you're ready to be part of a team that’s united by purpose and driven by values, we’d love to hear from you.

ESG COMMITMENT

We take our responsibility seriously. From reducing our environmental impact, to supporting education through training and talent programmes, to giving back to our local communities with our charitable initiative ABBIE- ESG is part of who we are.

ROLE PURPOSE

Key duties & responsibilities:

High-quality document production including letters, reports, proposals, slide decks, file notes and mail merges using all MS Office packages
Ensure document content is accurate, error free and align with our brand guidelines to meet quality standards
Type-sign financial statements and issue for signing via Docusign
Perform Anti-money Laundering Checks as part of our interim client onboarding process for acquired entities
Front of House cover including dealing with incoming and outgoing mail, client welcoming and refreshments
Ad hoc diary management and co-ordination of internal meetings
Accurate and timely transcription of audio dictation to meet agreed deadlines (occasional)
Assist other members of the Operational Support Team in ad hoc projects or new initiatives being rolled out along with any other duties requested to maximise efficiencies
Assist with group and/or Business Unit with ad hoc administration and data entry as and when required

Experience & qualifications

Key Skills and Attributes

Strong organisational and time management skills, with exceptional attention to detail and the ability to effectively prioritise and manage multiple tasks simultaneously.
Excellent written and verbal communication skills
Advanced proficiency in Microsoft Word, PowerPoint, and Excel is essential; working knowledge of Outlook and Microsoft Teams is desirable.
Proven ability to work effectively under pressure, manage competing priorities, and consistently meet deadlines.
High level of accuracy and attention to detail, ensuring work is completed to a consistently high standard.
Strong interpersonal skills, with the ability to build positive working relationships and collaborate effectively with stakeholders at all levels.

Role Requirements

Experience in an office environment administration/support role with document processing is essential
An understanding of a professional services organisation is advantageous
A proactive and positive attitude to problem solving and the ability to work independently as well as part of a team

How we rate this

Operational Support Services – Freshdesk Assistant at AAB rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Operational Support Services – Freshdesk Assistant is an open job at AAB.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Edinburgh.
The job was posted on October 23, 2026.
Seniority: junior.
Applications are handled by AAB. Apply on AAB

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Document ProductionClient OnboardingAdmin SupportAnti Money LaunderingMS OfficeDocusignFreshdesk

Questions you could be asked

Tell me about a project where document production was part of your work. What did you do?
Tell me about a project where client onboarding was part of your work. What did you do?
Tell me about a project where admin support was part of your work. What did you do?
Tell me about a project where anti money laundering was part of your work. What did you do?
Walk me through how you've used MS Office in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Document Production, Client Onboarding, Admin Support, Anti Money Laundering, and MS Office. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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