Operations Manager, AMXL JP

Amazon is hiring an Operations Manager, AMXL JP. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
The posting mentions AI Tools, Generative AI and operations management among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Manage delivery network partner operations for large-scale logistics using embedded AI tools to accelerate daily decision-making processes.

AI ToolsGenerative AI

operations-managementlogisticsdelivery-networksafety-compliancestakeholder-management

日本の家具家電配送ネットワークを変革する仕事を一緒にしませんか？アマゾンジャパンではカスタマーに対する情熱とドライバーに対する思いやりを同じくらい持って、大型配送の新しいパートナーを開発していくリーダーを探しています。

本ポジションは、Amazon Logistics Extra Large Team (AMXL)にて、各地域の配送会社のネットワークとAmazonのテクノロジーを融合させ、新しい全国配送ネットワークを構築する仕事です。

本ポジションの所属部門等に関する詳細は、下記リンク先をご参照ください。
■部門紹介：
Last Mile(AMZL)

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Would you like to work with us to transform Japan's furniture and home appliance delivery network? Amazon Japan is looking for a leader with equal passion for customers and compassion for drivers to develop new partners for large-scale delivery.

This position will be part of the Amazon Logistics Extra Large Team (AMXL), where you will be working to build a new national delivery network by integrating local delivery company networks with Amazon technology.

For details regarding the department to which this position belongs, please refer to the link below.
■Department introduction:
Last Mile(AMZL)

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

*Amazon aims to create a diverse and inclusive workplace. Amazon complies with equal employment opportunity laws. We provide equal employment opportunities without discrimination based on race, national origin, gender, sexual orientation, disability, age, or other attributes. If you have a disability, please see below. https://www.amazon.jobs/disability/jp

Key job responsibilities
オペレーションズマネージャーとして、配送拠点におけるパートナーキャリアのオペレーション指標の管理、配送品質の改善、サービスの追加、安全の確保、法規制の遵守を担当し、パートナーとの信頼関係を強化する責任を担います。

- 新たな配達パートナーとの信頼関係の構築
- 契約配達品質を達成するために配達パートナーをサポートする
- 配送パートナー様のAmazon配送事業の継続性（収益性）の実現
- ドライバーの安全、労働環境、モチベーションの向上に向けた施策の実施
- 現場管理チームをサポートし、チームの業務目標を達成し、配達パートナーやドライバーの声を業務に反映させます。
- 配達パートナーの問題を解決するための調整
- パートナーへのSOP・基準の徹底
- 中長期的な顧客体験の実現をサポート

As a Operations Manager, you will be responsible for managing partner carrier operational metrics at delivery sites, improving delivery quality, adding services, ensuring safety, and ensuring regulatory compliance while strengthening trust with partners.

- Building trusting relationships with new delivery partners
- Support delivery partners to achieve contracted delivery quality
- Achieving continuity (profitability) of delivery partners' Amazon delivery business
- Implement measures to improve driver safety, working environment, and motivation
- Support the field management team to meet their operational goals and ensure delivery partner and driver input is reflected in operations
- Coordination to resolve delivery partner issues
- Thorough implementation of SOPs and standards for partners
- Supporting the realization of medium- to long-term customer experience.

A day in the life
毎日は、前日のリモート品質レビューから始まります。品質レビューは毎日、毎週、毎月実施され、ネットワーク全体のレビューで報告されます。
日常業務には、その日の OTD に合わせてスムーズに出発するためのルーティング出力に関する DSP との調整、RCA とアクションアイテムを考え出す D-1 パフォーマンスの DD、DS パフォーマンス、安全性、および運用 SOP に関する DSP との定期的なレビューが含まれます。日常業務とは別に、個人は拡張 (DS の立ち上げ)、イニシアチブ/パイロット (コスト、品質、安全性、量の達成に関する)、および新規立ち上げにも責任を負います。

Each day begins with a remote quality review of the previous day. Quality reviews are conducted daily, weekly, and monthly and are reported in network-wide reviews.
Daily duties include coordinating with DSP on routing outputs for a smooth departure on OTD (On Time Departure) for the day, DD (Deep Dive) on D-1 (Day 1) performance coming up with RCA and action items, DS with DSP on performance, safety and operational SOPs. Includes regular reviews. Apart from day-to-day duties, the individual will also be responsible for expansions (DS launches), initiatives/pilots (regarding cost, quality, safety, and quantity achievement), and new launches.

About the team
私たちが目指すチームは、一人ひとりが自立した個性と能力を持ち、自らの仕事に邁進しつつも、常に謙虚で周囲から学び続けるチームです。私たちは顧客体験に情熱を注いでいますが、常に公平かつ客観的であり続けます。性別、経験、国籍を問わず、常に相手への配慮を持ちながら、自由闊達な議論を行います。私たちは個人の仕事を尊重しますが、いつでも手を差し伸べる用意があり、「それは私の仕事ではありません」とは決して言いません。私たちは仕事に情熱を持っていますが、家族やプライベートも大切にしています。全体として、私たちのチームは毎日一緒に仕事をするのが楽しいです。

The team we aim for is one in which each member has an independent personality and ability, and while striving to do their job, they are always humble and continue to learn from those around them. We are passionate about the customer experience, but we always remain unbiased and objective. Regardless of gender, experience, or nationality, we will always be considerate of the other person and engage in free and lively discussions. We respect individual work, but are always ready to lend a hand and never say, "That's not my job." We are passionate about our work, but we also value our families and private lives. Overall, our team is a pleasure to work with every day.

Basic qualifications

- 3+ years of program or project management experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Bachelor's degree
- Business level of Japanese
- Business level of English

Preferred qualifications

- Excited about working in a diverse group and contributing to an inclusive culture
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Operations Manager, AMXL JP at Amazon rates 42 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Operations Manager, AMXL JP is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in JP, 13, Ota.
The job was posted on June 29, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementLogisticsDelivery NetworkSafety ComplianceStakeholder ManagementAI ToolsGenerative AI

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where delivery network was part of your work. What did you do?
Tell me about a project where safety compliance was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Operations Management, Logistics, Delivery Network, Safety Compliance, and Stakeholder Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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