just now
AmazonPosted 3w ago
L1
Operations Manager - Risk Management, SPIV IPI
Operations Manager - Risk Management, SPIV IPI at Amazon scores 36 out of 100 on AI centrality, which makes it a Level 1 role on this board.
PH, Pasay Cityseniorfull-time
AI in this role
Our mission is to remove bad actors who come to our store with the intent to abuse our customers and violate our policies by obfuscating their identities to enable them to evade our registration and relations safeguards. In-person investigations (IPI) is an enforcement and evidence collection mechanism that combines In-Person video Verification (IPV) processes and capabilities combined with bad actor risk mining to validate and investigate seller identities and supply chains.
Key job responsibilities
Designing systems that increase critical-to-quality (CTQ) business needs by improving integration of people, materials, equipment, software, and finance.
Leveraging and integrating advanced technology into process design to maximize return on investment and minimize costs.
Innovating and designing new or improved processes to support the business needs.
Lead team of 5-6 managers (40+ team size overall) and drive the operational efficiencies, risk management, risk mining, operational planning , process improvement , and performance management of the team
Conducting detailed process analysis including time and motion studies, and safety/ergonomic, process complexity, cost and environmental impact analysis.
Recommending and implementing changes to procedures, work methods, and labor standards based on these analyses.
Build and publish critical data for understanding areas of financial opportunity and continuous improvement activity results, analyze root causes of difficult problems using statistical tools, and support the creation of reports and executive level documents.
Monitor key performance metrics for productivity and quality and provide guidance to constantly meet and exceed goals.
Develop employees and their skill sets to expand the team capabilities and provide growth opportunities.
Analyze the key levers of the business to identify the trends and proactively take action to eliminate root causes for defects.
Key job responsibilities
Designing systems that increase critical-to-quality (CTQ) business needs by improving integration of people, materials, equipment, software, and finance.
Leveraging and integrating advanced technology into process design to maximize return on investment and minimize costs.
Innovating and designing new or improved processes to support the business needs.
Lead team of 5-6 managers (40+ team size overall) and drive the operational efficiencies, risk management, risk mining, operational planning , process improvement , and performance management of the team
Conducting detailed process analysis including time and motion studies, and safety/ergonomic, process complexity, cost and environmental impact analysis.
Recommending and implementing changes to procedures, work methods, and labor standards based on these analyses.
Build and publish critical data for understanding areas of financial opportunity and continuous improvement activity results, analyze root causes of difficult problems using statistical tools, and support the creation of reports and executive level documents.
Monitor key performance metrics for productivity and quality and provide guidance to constantly meet and exceed goals.
Develop employees and their skill sets to expand the team capabilities and provide growth opportunities.
Analyze the key levers of the business to identify the trends and proactively take action to eliminate root causes for defects.
A day in the life
Leads operations to combat marketplace abuse, reviewing metrics and risk alerts while directing six managers on priority investigations. They analyze data patterns in suspected bad actor networks and coordinate with risk mining teams on fraud trends. The role involves making critical decisions about fund withholding and account actions, improving verification processes, and reducing impact on legitimate sellers. They focus on process improvements, mentor team members, review investigation reports, and monitor key metrics. The position requires balancing operational efficiency with risk management while maintaining high performance standards in marketplace protection.
Basic qualifications
- Completed a Bachelor's Degree
- 3+ years of auditing business processes, risk mitigation, program compliance or internal audits experience
- 5+ years of work in relevant industries such as law, customer service, investigations, risk, compliance or project management experience
- 5+ years of customer service experience
- Experience in audits related to business processes, risk mitigation, program compliance, or internal audits
- Experience in customer service
- Experience working in relevant industries such as law, customer service, investigations, risk, compliance or project management
- Experience with all Microsoft Office applications
Preferred qualifications
- Professional certification such as CAMS, CRCM, or CRP
- Experience using data and metrics to back up assumptions and implement effective solutions
- Experience working in risk, fraud or compliance organizations
- Master's degree or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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