Operations Professional @ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals. 

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca. 

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?  

The Mission 

ING WB Off-boarding team is seeking to hire an Operations Professional to support the ongoing development and maintenance of our robust focus on Non-Financial Risk, day to day management of aspects of the Off-boarding portfolio and work in a multicultural environment with global reach.  

The ideal candidate will have at least 2-3 years of banking experience, be a self-starter and good communicator. 

Your day to day 

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks.  

Here are your daily responsibilities: 

• Ensuring that Customer Offboarding execution timelines are maintained across the various stakeholders; 

• Supporting the Off-boarding management team in reporting and data; 

• Taking responsibility together with the Off-boarding enforcement team for the timely off-boarding of AML/FEC related exits; 

• Supporting the development and improvement of our process/WPIs and procedures; 

• Coordinating the off-boarding end to end as required; 

• Preparing and sending out client off-boarding forms to Front office; 

• Monitoring product closures with local Operational SPOCs; 

• Uploading evidence to Vantage library; 

• Re-segmenting entities in Vantage; 

• Overall administrative tasks in Outlook, Vantage and Pega. 

What you’ll bring to the team 

• You are a quick learner, willing to take on challenges and make them happen. 

• You are a team player, responsible and honest.  

• Experience: 1-3 years of banking experience  

• Tech stack/ knowledge:  

• Mandatory: knowledge of Windows and Microsoft Office applications (Excel, PowerPoint, Outlook, Word, Teams, etc.) 

• Education: University diploma  

• Foreign languages: Strong communication skills in English are essential, both written and spoken.  

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).