Operations Program Manager

Amazon is hiring an Operations Program Manager in Shenzhen, China. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Uses AI ●●○○: an ordinary role that requires AI tools.
Tools and skills the posting cites include AI Tools, operations management and program management.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Manages hardware development and mass production operations while utilizing AI tools to drive decision-making efficiency.

AI Tools

operations-managementprogram-managementsupply-chaincontinuous-improvement

The Sustaining Operations group is looking for an individual who wants to work on a business that is growing at a rapid pace. We are a critical part of the hardware development and mass production processes. We ensure successful fulfillment for product launches and sustaining support. We grow the capabilities of our current systems to meet our needs, and drive continuous improvement for the company.

As Operations Program Manager you will engage with an experienced cross-disciplinary staff to conceive, design and develop innovative consumer products. You must have strengths in Ownership, Bias for Action, Delivery Results, and Earn Trust. You must operate at strategic and tactical levels to succeed within an open collaborative peer environment.

Key job responsibilities
-Deliver results on complex projects involving cross functional teams to operationalize product launch and sustaining lifecycle support.
-Work with stakeholders to define business requirements and product definition
-Contribute to and influence program strategies for compliance, cost, quality, and availability
-Understand current system capabilities and limitations
-Problem solve and explore AI solutions to current processes and systems
-Coordinate with cross functional teams to manage BOM changes through post ramp qualification
-Drive continuous improvement
-Integrate strong analysis and business rationale into sound decision making
-Work with cross functional technical and business teams to support company goals.
-Accelerate component localization initiatives in South Asia
-Enable direct supplier engagement and development
-Strengthen regional supply chain resilience
-Create cost reduction opportunities through local sourcing
-Enhance supplier compliance with global regulations
-Improve supply chain responsiveness to market demands
-Strengthen regional technical capabilities

*This role will require some travel

Key job responsibilities
As a Operations Program Manager, you are the single threaded owner for Operations. You utilize your expertise and influence peers, stakeholders, and leaders to drive program success. You will solve complex and ambiguous problems by creating sound strategies and execution plans that enable cross functional team success. You engage and help solve any issue that impacts cost, quality, and delivery to support the production plans. You will utilize AI tools to drive efficiency towards high velocity decision making.

About the team
The Global Operations Devices, Services & Systems act as the single-threaded owners of our In-Market product portfolios. We expertly program manage and leverage the broader organization to drive quality, delivery and cost performance of our products. We partner with Engineering, Product Management, Supply Chain and Factory Operations to launch and deliver products that delight our customers. Our team currently supports the E-readers, Tablets, Echo, Fire TV, and Advanced Products portfolios.

Basic qualifications

- 5+ years of program management or technical project management experience
- 4+ years of full product life cycle experience

Preferred qualifications

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Operations Program Manager at Amazon rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Operations Program Manager is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in CN, 44, Shenzhen.
The job was posted on August 18, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementProgram ManagementSupply ChainContinuous ImprovementAI Tools

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?
Tell me about a project where continuous improvement was part of your work. What did you do?
Walk me through how you've used AI Tools in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Operations Management, Program Management, Supply Chain, Continuous Improvement, and AI Tools. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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