Ops Support Expert, NASC, North America Supply Chain (NASC)

Amazon is hiring an Ops Support Expert, NASC, North America Supply Chain (NASC) in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Excel, SQL and MS Office.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.
The role was posted within the past two weeks.

AI in this role

Execute defined logistics workflows and support supply chain operations in a 24/7 environment.

excelsqlms-office

Amazon is a global leader in e-commerce and cloud computing, headquartered in Seattle, Washington. Since its inception in 1995, Amazon has strived to be the world's most customer-centric company, catering to a global customer base, which includes not only consumers but also our sellers and vendors (selling partners). Our platform empowers
world-class retail brands and individual sellers to increase sales and reach new customers.

The Process Associate (Level 3) executes defined workflows in an SOP-driven environment, ensuring tasks are completed accurately, consistently, and within SLA timelines. The role requires strict adherence to standard operating procedures, with a focus on quality, productivity, and compliance.

The role operates in a fast-paced environment and requires a self-starter with strong attention to detail and analytical rigor. The candidate should be able to work effectively across teams, partners, and leadership, using data to drive clear and structured communication. The role also requires the ability to independently identify and resolve issues with minimal guidance.

Key job responsibilities
• Execute tasks in line with defined SOPs, ensuring accuracy and turn around time adherence
• Perform input validations and follow checklists to ensure completeness of outputs
• Identify and flag defects, exceptions, and SOP gaps to relevant stakeholders
• Maintain process compliance and documentation standards
• Support volume spikes and task transitions based on business needs
• Navigate internal tools and use MS Office (especially Excel) to track, analyze, and manage data workflows
• Make sound decisions when handling ambiguous or incomplete information
• Adapt to changing priorities, volume spikes, and task transitions without impacting metrics
• Participate in training and cross-skilling across multiple tasks
• Identify operational challenges and recommend improvements, including automation and process enhancements
• Work in rotational shifts within a 24/7 environment with weekly offs on any two days

Basic qualifications

- Bachelor's degree
- Communication Skills: Strong verbal and written English communication skills
- 1+ years of relevant work experience.
- Strong attention to detail and ability to follow structured instructions
- Analytical and problem-solving skills
- Ability to manage repetitive tasks across different workflows with high accuracy

Preferred qualifications

- Knowledge of and proficiency in Excel and SQL
- Experience in operations or SOP-driven environments
- Familiarity with quality metrics and audit processes
- Ability to handle multiple tasks with quick turnaround times
- Key Metrics: Productivity (TPH/Output per hour), Quality/Error Rate, SLA/TAT adherence, SOP compliance

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Ops Support Expert, NASC, North America Supply Chain (NASC) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Ops Support Expert, NASC, North America Supply Chain (NASC) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 19, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

ExcelSQLMS Office

Questions you could be asked

What's a project where you used Excel hands-on?
Walk me through how you've used SQL in your day-to-day work.
What are the limits of MS Office that you've run into, and how did you work around them?

Adapt your resume

List these exact terms on your resume: Excel, SQL, and MS Office. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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