Order Management Lead

Roche is hiring an Order Management Lead. Level rates it ; you can apply on Roche.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include order management, order to cash and supply chain.
Level classifies it as a lead role.
Level lists 1,200+ other open roles at Roche.
The role was posted within the past two weeks.

AI in this role

Roche is looking for an Order Management Lead in Paraguay to oversee the Order-to-Cash cycle, lead the team, and drive operational excellence.

order-managementorder-to-cashsupply-chainleadershipprocess-digitalization

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Como Order Management Lead, serás responsable de liderar al equipo de gestión de órdenes en Paraguay, asegurando la excelencia operativa en el ciclo completo de Order-to-Cash (O2C). En esta posición de liderazgo de personas y procesos, supervisarás la carga, validación y trazabilidad de los pedidos de la cartera de clientes locales, conectando de forma proactiva con Ventas, Logística, Supply Planning y Finanzas. Actuarás como un agente multiplicador del cambio en la red SAN (South American Network), fomentando la seguridad psicológica, el empoderamiento del equipo, la simplificación digital y la alineación con las estrategias regionales de Supply Chain (EMEA-LATAM).

The Opportunity

Liderazgo y Desarrollo de Equipos: Liderar, guiar y motivar al equipo de Order Management en Paraguay. Fomentar una cultura de alto desempeño basada en la seguridad psicológica, la inclusión, el aprendizaje continuo y la toma autónoma de decisiones para el cumplimiento de objetivos.
Gobernanza del Ciclo Order-to-Cash: Supervisar el procesamiento integral de pedidos de la cartera de clientes locales, asegurando el cumplimiento de políticas comerciales, tiempos de entrega y precisión en la facturación, minimizando errores y retrasos.
Gestión de KPIs y Operaciones: Monitorear métricas e indicadores clave de desempeño (OTIF, lead time de procesamiento, backlog y tasa de errores), ejecutando reuniones periódicas de seguimiento y ajustes operativos en caso de desvíos.
Punto de Escalamiento y Articulación: Actuar como referente primario ante incidencias críticas en pedidos, entregas o facturación, colaborando activamente con áreas clave (Ventas, Logística, Planificación y Finanzas) para resolver cuellos de botella con foco en el cliente.
Simplificación y Digitalización: Identificar e impulsar iniciativas de automatización, optimización y digitalización en el flujo de pedidos, estandarizando SOPs y garantizando la trazabilidad documental y operativa.
Conexión Regional e Intercambio de Red: Representar a la operación local en proyectos e iniciativas regionales de Supply Chain (SAN y red EMEA-LATAM), coordinando prioridades y promoviendo la adopción de mejores prácticas compartidas.

Who You Are

Profesional titulado/a en Comercio Exterior, Administración de Empresas, Ingeniería Industrial, Logística o carreras afines.
Experiencia comprobable (mínimo 4-5 años) en procesos de Customer Service, Supply Chain o Gestión de Pedidos (Order-to-Cash), con trayectoria previa liderando y desarrollando equipos de trabajo.
Sólido dominio en el manejo y resolución de incidentes operativos de pedidos, facturación, seguimiento de entregas y cálculo/seguimiento de indicadores de servicio (OTIF, backorders, lead times).
Experiencia operando sistemas ERP (preferentemente SAP - módulo SD) y herramientas de gestión y análisis de datos.
Habilidad demostrada para liderar transformaciones culturales, generar espacios de seguridad psicológica, equilibrar cargas de trabajo y potenciar el talento interno.
Excelentes capacidades de comunicación e interlocución transversal para construir puentes de colaboración con stakeholders comerciales, financieros y logísticos.
Dominio avanzado del idioma inglés para la interacción con equipos regionales y participación en proyectos internacionales.

No se ofrecen beneficios de relocalización para esta posición.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

How we rate this

Order Management Lead at Roche rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Order Management Lead is an open job at Roche.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Asunción.
The job was posted on October 29, 2026.
Seniority: lead.
Applications are handled by Roche. Apply on Roche

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Order ManagementOrder To CashSupply ChainLeadershipProcess Digitalization

Questions you could be asked

Tell me about a project where order management was part of your work. What did you do?
Tell me about a project where order to cash was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?
Tell me about a project where leadership was part of your work. What did you do?
Tell me about a project where process digitalization was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Order Management, Order To Cash, Supply Chain, Leadership, and Process Digitalization. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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