Partner Training Skills Manager

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

You will be part of GrabAcademy, the Training & Partnerships team dedicated to provide holistic learning and development support for our driver-, delivery-, and merchant-partners.

The role co-leads the Grab SkillsFuture Queen Bee initiative, a nationwide upskilling programme launched by SkillsFuture Singapore (SSG). Through this initiative, Grab supports Small & Medium Enterprises (SMEs) in the Food Services, eCommerce & Retail sectors to bridge skills gaps and meet their needs. Additionally, you will be involved in training facilitation and delivery, marketing, business development and/or related activities to create meaningful impact for our partners, consumers, and the community.

Get to Know the Role

You will report to the Head of Regional GrabAcademy, at the Grab Tampines office, to lead the implementation of skills, training solutions and interventions to achieve business growth and transformation for the network of Grab partners and SMEs within our value chain.

This role is based onsite in the Grab Tampines office.

This is a 1 year renewable contract position.

The Critical Tasks You Will Perform

• Lead research on industry landscape and market trends, including working with multiple stakeholders within and beyond Grab, to understand critical skills requirements, project future skills demand and business objectives
• Diagnose the skills gaps and needs and identify measurements of the success of the network
• Formulate a training needs plan by identifying skills and training opportunities, reviewing existing skills and training solutions and interventions, sourcing for new and/or developing bespoke skills and training solutions and interventions to address the needs of industry and Grab's business verticals
• Leverage Skills Frameworks and relevant SWDA resources in creating the skills and training solutions and interventions
• Build partnerships with SMEs and Grab partners through consultative engagement to drive uptake of SWDA programmes
• Develop and drive an outreach and implementation plan and organise the participation of Grab partners & SMEs in the network
• Manage and foster relationships with multiple stakeholders to ensure effective and sustainable implementation
• Evaluate the effectiveness of the skills and training solutions and interventions and fine-tune the long-term implementation plan.
• Any other tasks assigned by the Head of Department

What Essential Skills You Will Need

• Bachelor's Degree and above
• You have at least 10 years of professional experience, with at least 5 years of learning & development experience
• Certification in ACTA/ACLP
• Excellent facilitation skills to deliver engaging and impactful training sessions
• Experience in marketing, event management, consulting, creative design, and F&B sector are preferred

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.