Payment Specialist

Key Responsibilities

• Daily execution of payments, including Faster Payments, International Payments, in line with the agreed cut offs
• Reconcile the correct allocation of incoming payments within agreed times scales.
•  Investigate and correctly resolve payment exceptions, (e.g. rejections, bounce backs, etc.) 
• Completing Post Funding Requests in line with SLAs 
• Liaising with internal and external partners regarding payment delays, as applicable, and managing the solution to those delays with the Payments Team Lead
• Assigning payments from third party debt purchasers
• Monitoring transactions to identify and prevent fraud 
• Liaise with colleagues and external parties to promptly and effectively answer any payment related queries. 
• Ensure service provided is to a high standard and make recommendations to improve and streamline processes and interactions. 
• Develop an in-depth understanding of the payments platform.
•  Manage your time effectively to ensure all critical tasks are completed and deadlines achieved.
• Ensure timely completion of projects and goals in accordance with engagement and requirements.
• Be the point of contact for payment related queries

• Understanding of reconciliation processes and statement reporting • Working knowledge of AML procedures
• Ability to be flexible, quickly learn new skills, and meet uncompromising quality requirements and production expectations while working closely with others in a team environment.
• Demonstrated competency with computers, including proficiency with all Microsoft Office products.
• Ability to work independently; take initiative; and adapt to change
• Strong problem solving ability.
• Strong processing and analytic skills with the ability to analyse large amounts of data, decipher higher risk attributes, and handle appropriately.
• Strong interpersonal and verbal/written communication skills.
• Must be able to multi-task and thrive in a busy paced, high intensity, high demand and on time environment. 
• Demonstrate a strong sense of urgency by responding immediately to escalated issues and rapidly changing priorities. 
• Must possess critical thinking, analytic and problem solving skills to be used in operational planning and evaluation. 
• Ability to deal with highly confidential information in a professional manner. 
• Be ambitious and motivated – as the company grows there will be opportunity for development

Desirable skills:

• A target-driven mindset with a strong interest in payments and commercial success.
• 3+ years in a Payments role in a Fintech environment preferred 
• Excellent written and verbal communication skills, with confidence interacting over phone and email. 
• Comfortable using Microsoft Excel and working with data.
• A customer-first attitude with a passion for helping small businesses succeed.