Payroll Assistant Manager (Enterprise)

ROLE PURPOSE

• Demonstrate knowledge and understanding of the firm’s technical and operational methods, processes, procedures and standards of work required, dealing with increasingly complex client requirements and tasks
• Demonstrate ability to research and conclude on complex technical problems and to handle difficult engagements
• Delegate work to the team, as and when required, control workload, ensure that what is expected is clearly explained, provide support and hold the team accountable
• Take responsibility for the work of the team, review their work, provide feedback and address learning points, and maximise team productivity and utilisation 
• As appropriate to your role, manage and control financial and operational aspects of your work for clients, including scope creep and maximisation of productive time 
• Work in an agile way to supervise several assignments concurrently, ensuring timeous and satisfactory delivery to colleagues and clients 
• Consistently bring technical work to successful conclusions, meeting agreed deadlines within time and budget
• Develop relationships with clients, suppliers, stakeholders, their staff and their professional advisors, and develop your profile internally and externally 
• Understand the services offered by your department and the wider firm, and identify areas where the firm could assist clients and colleagues
• Continue to establish self as an advisor with colleagues, clients and business contacts, dealing with queries effectively
• Identify client service and internal process improvements, actively promote ideas and suggestions and participate in the firm’s commitment to continuous improvement
• Demonstrate increasing commercial awareness 
• Assist with the marketing strategy of the firm
• Be an ambassador for the firm, taking opportunities for networking and client entertaining events

• Process payrolls, seeking guidance where required from Payroll Manager or relevant EPP Service Line
• Maintain technical knowledge and actively investigate future changes to payroll legislation, suggest and implement required changes to processes and procedures
• Identify the requirement for, develop and present training to the team on technical updates and procedural changes
• Drive, manage and support specialist technical roles and projects as required
• Maintain accurate and effective client process manuals ensuring manuals within the department are of the required standard
• Maintain an understanding of all payroll team related software. Resolve queries with software providers when issues arise, adapt processes and procedures as necessary
• Manage the day-to-day operation of the team to ensure payroll deadlines are met and employer and employee enquires are satisfactorily handled
  
  

Experience & qualifications

• Higher Grade/A Level or equivalent
• Relevant professional qualifications

• University degree 2:1 minimum classification

•  Previous experience of working in a similar role
• Experience of working to tight deadlines
• Experience of handling a client portfolio  
• Experience of supervising staff
• Experience of technical compliance and advisory work

• Excellent organisational skills
• Strong communication skills – both written and oral
• Knowledge of Microsoft Outlook, Word, Excel, and relevant software packages 
• Attention to detail
• Problem solving skills
• Working knowledge of relevant legislation and industry best practice

• Good team player with the ability to build effective relationships at all levels 
• Ability to work on own initiative and to tight deadlines
• Self-motivated, with an ability to develop ideas into practice