Level

Novartis

Payroll Expert

AI in this role

Job Description Summary

Step into a role where your expertise in payroll processes drives meaningful impact. As a Payroll Expert, you’ll support the development of principles and guidelines that shape how we operate, while coordinating data analysis and evaluation to enhance service delivery. Your contributions will help implement and continuously improve payroll systems that support our people and APAC countries.


 

Job Description

Key Responsibilities:

  • Support operational execution of payroll strategic objectives across teams and regions.
  • Implement payroll processes and standards with guidance and training for users.
  • Respond to payroll service requests and resolve issues or escalate as needed.
  • Track and troubleshoot service errors, analyzing messages and user queries.
  • Evaluate payroll services and contribute to continuous improvement initiatives.
  • Collaborate on payroll-related projects at country or business unit level.
  • Provide expert advice on payroll systems, compliance, and customer-focused solutions.

Essential Requirements:

  • Bachelor’s degree in finance, Accounting, Business, or a related field.
  • Minimum 5 years payroll experience in full payroll cycle with experience in Taiwan (Main), Hong Kong and China countries.
  • Professional fluency in written and spoken English and Chinese.
  • Direct knowledge of country-specific payroll regulations and tax compliance for the APAC region.
  • In depth knowledge and experience in Reconciliation & audit readiness, Vendor governance and Data privacy & payroll governance.
  • Expertise in Workday & advanced Excel skills.
  • Strong attention to detail and accuracy, with the ability to manage payroll data, validations, reconciliations, and documentation with a high degree of precision.
  • Strong analytical and problem-solving skills to resolve payroll-related issues in a timely manner.
  • Effective communication and stakeholder management skills, with the ability to partner with internal teams, vendors, and employees across multiple geographies and manage queries professionally.
  • Process improvement and automation mindset.

Desirable Requirements:

  • Experience troubleshooting service errors and resolving complex payroll queries.
  • Strong proactive problem-solving skills in a customer-focused environment.
  • Multi-country payroll experience other than Taiwan, Hong Kong and China.
  • Experience with Workday integration
  • Experience in Global/ MNC and complex & matrixed organizations
  • Experience in leveraging AI to simplify people processes, reduce duplication, and shift team capacity toward higher impact, value adding work.


 

Skills Desired

Adverse Event Reporting System, Collaboration, Communication, Consulting Services, Curious Mindset, Data Analysis, Data Privacy, Dispute Resolution, Employee Experience, Error Analysis, HRIS (Human Resource Management System) (Inactive), Hr Operations (Hr Ops) (Inactive), HR Service Delivery, Human Resource Management, Human Resource Management System, Human Resources (HR), Identity Access Management (IAM), Onboarding, Payroll, Process Analysis, Project Management, Sdm (Inactive), Service Request Management, Standards Development, User Management

How we score this

Payroll Expert at Novartis scores 25 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.

  1. AI Level 480 to 100
  2. AI Level 360 to 79
  3. AI Level 240 to 59
  4. AI Level 10 to 39

Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Get new AI jobs by email

One email a week with the new AI jobs, each rated AI Level 1 to 4 for how much AI is in the work. No recruiter spam, unsubscribe in one click.

Free. One email a week. Unsubscribe in one click.

Similar roles

HR roles rated AI Level 1 at other companies.

What kind of AI work fits you?

Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.

Find my next step

More jobs at Novartis

Related searches

Same AI level

Apply on Novartis