Payroll Support Analyst

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Job Description:

Role Summary:

The Payroll Support Analyst supports global payroll operations and transformation initiatives through assigned process execution, data validation, reporting, testing, documentation, and project support activities. The role is accountable for completing assigned deliverables accurately and on time, in accordance with established procedures, controls, and service expectations.

Working in a multi-country and cross-functional environment, the Analyst collaborates with Payroll Operations, HR, Finance, Compliance, Technology teams, and external vendors. The role performs routine activities independently within documented procedures and seeks guidance from Team Lead or Manager for complex issues, exceptions, and decisions outside established authority. This is an individual contributor role with no people management responsibilities.

Key Responsibilities:Bottom of Form

Project & Delivery Support

• Execute assigned tasks supporting payroll transformation initiatives, operational projects, and cross-functional activities with payroll dependencies.
• Maintain project trackers, action logs, supporting documentation, and status updates using established templates.
• Follow up on assigned actions and promptly escalate delays, dependencies, or risks to the Senior Analyst or Team Lead.

Stakeholder & Coordination Support

• Coordinate routine information requests and follow-ups with GPx, PMOs, Payroll Operations, HR, Finance, Compliance, Technology teams, and external vendors.
• Respond to assigned inquiries within established procedures and service expectations, escalating complex or unresolved matters.
• Communicate task progress, outstanding requirements, and issues clearly to relevant stakeholders.

Process Execution & Coordination Support

• Perform defined payroll support activities in accordance with approved procedures, work instructions, and agreed schedules.
• Support implementation of approved process changes by completing assigned activities and updating supporting records.
• Maintain accurate task trackers and completion evidence, escalating exceptions or unclear requirements before proceeding.

Data Validation & Operational Support

• Collect, organize, and validate payroll-related data using approved templates, reports, and validation criteria.
• Prepare assigned reports and reconciliations; investigate routine discrepancies and document findings.
• Work with relevant stakeholders to correct data issues and escalate unresolved discrepancies to the Senior Analyst or Team Lead.

Testing & System Change Support

• Execute assigned User Acceptance Testing (UAT) scripts and validation activities for system changes, releases, upgrades, and regulatory updates.
• Record test results and supporting evidence, log defects, and communicate deviations from expected outcomes.
• Perform assigned retesting following issue resolution and maintain complete testing records for review.

Incident, Change & Operational Support

• Log and track assigned incidents and change requests, ensuring required information and supporting evidence are complete.
• Gather data and reproduce issues, where applicable, to support root cause analysis by vendors, JJT, and GPO Product Owners.
• Complete assigned change-request activities and track required approvals, escalating issues that require technical expertise or governance decisions.

Systems & Vendor Coordination

• Use payroll systems and tools, including ADP GlobalView, Celergo, Workday, eTime, and related platforms, as applicable to assigned activities and authorized access.
• Coordinate routine vendor follow-ups for assigned issues, system updates, and regulatory changes under the guidance of the Senior Analyst or Team Lead.
• Maintain issue trackers during system outages and support assigned mitigation or recovery activities in accordance with approved instructions.

Compliance, Controls & Documentation

• Execute assigned tasks in accordance with SOX requirements, internal controls, applicable country requirements, and company policies.
• Prepare and provide requested audit records and supporting evidence under the guidance of the Senior Analyst or Team Lead.
• Maintain assigned Standard Operating Procedures (SOPs), Desktop Procedures (DTPs), process guides, and work instructions; submit changes for appropriate review and approval.
• Protect confidential payroll and employee information and follow applicable data privacy, access, and record-retention requirements.

Continuous Improvement & Development

• Identify and raise opportunities to simplify, standardize, or automate assigned processes.
• Support approved improvement initiatives through data gathering, process documentation, testing, and implementation activities.
• Participate in training and apply feedback to strengthen payroll knowledge, system proficiency, and execution quality.

Team Collaboration & Knowledge Sharing

• Work collaboratively with team members and provide backup support for activities for which training and access have been completed.
• Participate in onboarding, cross-training, and knowledge-transfer activities, sharing current process information and supporting materials.
• Keep the Senior Analyst or Team Lead informed of workload, priorities, and support needs; escalate competing deadlines or capacity constraints.

Qualifications

Required:

• Bachelor’s degree or equivalent.
• A minimum of two years of relevant experience in payroll, HR operations, Finance operations, or related operational support.
• Proficiency in Microsoft Excel and other Microsoft Office applications for data validation, reporting, and task tracking.
• Exposure to process documentation, data validation, reporting, reconciliation, or testing activities.
• Working knowledge of documented procedures, internal controls, and confidentiality requirements, including SOX and business controls relevant to assigned activities.
• Strong attention to detail, analytical thinking, and research and problem-solving skills.
• Strong verbal and written communication skills in English and the ability to coordinate effectively with stakeholders.
• Ability to organize work, meet deadlines, adapt to changing priorities, and deliver assigned tasks in a multi-country environment.
• Ability to perform routine activities independently within established procedures and recognize when escalation or additional guidance is required.

Preferred:

• Degree in HR, Finance, or a related discipline.
• Experience in a multinational organization or regional or global shared services environment.
• Knowledge of payroll processes, country-specific requirements, and third-party payroll providers.
• Experience with payroll or HR systems such as ADP GlobalView, Celergo, SAP, Workday, and Time & Attendance platforms.
• Experience supporting payroll projects, system changes, UAT, or incident and change management activities.
• Familiarity with case management tools, project trackers, and continuous improvement or automation tools.

Core Skills & Competencies

• Accurate process execution and attention to detail.
• Data validation, reconciliation, and analytical support.
• Task prioritization and timely delivery.
• Stakeholder coordination and service orientation.
• Testing, defect documentation, and issue tracking.
• Compliance awareness, confidentiality, and sound escalation judgment.
• Teamwork, adaptability, and continuous learning.

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