Platform Engineer, Infrastructure

Rootly is hiring a Platform Engineer, Infrastructure for a remote role open to applicants in Canada. Level rates it ; you can apply on Rootly.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
This is listed as a remote role.
The posting mentions AWS, Redis and infrastructure as code among its tools and skills.
Rootly has 16 other open roles on Level.
Posted within the past week.

AI in this role

Platform engineer responsible for cloud infrastructure, reliability, CI/CD, observability, and security hardening on AWS.

awsredis

infrastructure-as-codeci-cdobservabilitysecurity-hardening

About Rootly

At Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable. We do this by building an industry-leading incident management platform that allows companies around the world to consistently and quickly resolve incidents. We are not simply transforming an industry, we are carving out a new multi-billion-dollar category ourselves and need incredible talent to achieve this ambitious goal together.
Customers love Rootly. Some of the fastest-growing companies around the world such as NVIDIA, DoorDash, Uber, Canva, Tripadvisor, Squarespace and more rely on Rootly to power their critical incident management process. They obsess over our delightful enterprise-ready platform and unique partnership model. See why our customers have reviewed us 5 stars on G2.
Investors love Rootly. We are backed by some of the most respected funds in the world from Y Combinator to operators like the CTO of Dropbox and GitHub. We'd be happy to disclose our entire funding and profitability picture live during the interview. As a culture we relentlessly put transparency first. We conduct monthly financial reviews as a team so everyone has a pulse on the health of the business and publish what we are building in our weekly changelog.

About the Role

As a Platform Engineer on Infrastructure, you'll share responsibility for everything Platform owns: our cloud infrastructure, the reliability of the systems behind Rootly, observability, CI/CD and release tooling, datastores, cost efficiency, and security hardening alongside our Security team.
You'll contribute to projects across those areas, join existing projects as a second engineer to speed them up and spread knowledge, take your turn on call, and help keep the platform healthy day to day. You'll work with our platform engineering leader and build depth across the platform as the team grows.

What You'll Do

Make changes to Rootly's AWS infrastructure as code, and keep it reviewable and safe to change.
Build credential rotation for databases, Redis, and application secrets, in partnership with Security.
Tune alerting so it pages on customer impact, not noise, and help keep observability spend in check.
Take part in multi-region failover drills and help close the gaps they find.
Pick up platform work wherever it's needed: CI fixes, datastore runbooks, small tools that remove toil.
Write runbooks and docs so the next engineer can handle the same problem without you.
Take part in on-call and retrospectives, and turn what you learn into lasting fixes.

What You'll Need

We care about impact, ownership, and technical judgement. Degrees and big-name logos are not required. What matters is your ability to execute, learn quickly, and collaborate.

Minimum Qualifications

3+ years building or running production systems, including time in Platform, SRE, DevOps, or Infrastructure work.
Hands-on experience with AWS and Terraform or OpenTofu.
Working knowledge of monitoring and alerting, with Datadog or a similar tool.
Experience with on-call and incident response for a production service.
You write real code to solve infrastructure problems, not shell scripts alone.
Curiosity across the stack: you're as happy debugging a CI pipeline as an IAM policy.
You ask for help early, write things down, and plan your work rather than relying on heroics.

Preferred Qualifications

Experience with infrastructure-as-code workflows and automation at scale.
Some time working in a Rails codebase.
Experience with Ruby and Go.

What Success Looks Like

By 6 to 12 months you will have:

Joined the on-call rotation and handled incidents with confidence.
Become a second engineer on projects that today depend on one person, so they move faster and no longer stall when someone is out.
Shipped credential rotation for databases, Redis, and application secrets with our Security team.
Reduced alert noise so pages map to real customer impact.
Left behind runbooks and docs that other engineers use.

Our Tech Stack

Backend: Ruby on Rails, PostgreSQL, OpenSearch, Redis, Sidekiq, AWS Lambda, ECS, Kafka, DynamoDB.
Frontend: Turbo, Stimulus, ViewComponents.
Infrastructure: AWS, Terraform (IaC), Datadog.

Why Rootly?

We're not just another startup. We're building something category-defining and want teammates who crave ownership, love solving hard problems, and thrive in a high-bar, high-impact environment.
Here's what you can expect when you join Rootly:

Competitive compensation and early equity in a fast-growing, venture-backed company.
Comprehensive medical, dental, and vision coverage.
3 weeks of vacation, plus unlimited sick and mental health days, and a company-wide end-of-year shutdown to recharge.
$500 stipend for home office setup.
Unlimited token usage and access to AI tools.
A fast-moving, high-impact environment where your leadership and ideas directly shape the future of the company.

This is a newly created vacancy.
As we build out the team, we may use AI to support parts of our interview process, like reviewing assessments, but it's a tool that helps our people, not a substitute for their judgement.If this sounds like the kind of challenge and opportunity you're looking for, apply now and let's build something great together.
Accommodations are available on request at any stage of our recruitment process. Contact recruitment@rootly.com and we will work with you to meet your needs confidentially.
Rootly is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other ground protected by the Ontario Human Rights Code or applicable law.

How we rate this

Platform Engineer, Infrastructure at Rootly rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Platform Engineer, Infrastructure is an open job at Rootly.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Toronto, Canada and is marked remote.
The job was posted on October 28, 2026.
Seniority: mid.
Applications are handled by Rootly. Apply on Rootly

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Infrastructure As CodeCI/CDObservabilitySecurity HardeningAWSRedis

Questions you could be asked

Tell me about a project where infrastructure as code was part of your work. What did you do?
Tell me about a project where ci/cd was part of your work. What did you do?
Tell me about a project where observability was part of your work. What did you do?
Tell me about a project where security hardening was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Infrastructure As Code, CI/CD, Observability, Security Hardening, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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