Principal Product Manager, Customer Experience & Business Trends

Amazon is hiring a Principal Product Manager, Customer Experience & Business Trends in São Paulo, Brazil. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include product management, data analysis and customer experience.
Level classifies it as an executive role.
Level lists 20,000+ other open roles at Amazon.
The role was posted within the past two weeks.

AI in this role

Lead customer experience and business trends initiatives in Latin America using data insights and product strategy.

product-managementdata-analysiscustomer-experience

Amazon is seeking an Principal to join our Customer Experience and Business Trends (CXBT) team leading the Latin America charter. The team's mission is to ensure Amazon raises the bar on customer experience. This person should be customer-obsessed, data-oriented, a self-starter, and excited to innovate.

This role would be the single threaded leader for CXBT team in LATAM working closely with regional Amazon leadership to shape customer experience in the region. The role covers a wide scope; we work across product lines, customer groups - like consumers, sellers, vendors and others as well as across the customer journey from discovery to post-purchase. We relentlessly challenge the status quo and innovate in order to work on the most ambiguous and challenging opportunities facing our businesses.

You would own and deliver a roadmap to generate insights using a customer backwards lens. This will require you to use creativity, analytics and curiosity to build new methodologies, advocate for the customer and influence strategic decisions.

Key job responsibilities
- Lead the roadmap and delivery for CXBT in LATAM
- Build strong partnerships with key stakeholders to deeply understand business challenges, translating complex problems into clear hypotheses and actionable analysis requirements.

- Lead large-scale, complex studies, from designing methodologies and collecting/analyzing data to delivering strategic recommendations to international business leaders.

- Collaborate across teams globally, sharing insights and best practices, driving continuous improvement, and fostering a culture of innovation.

- Lead team and its growth, fostering a high-performing and inclusive culture.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, streamers, gamers). Our team is truly international, with members located in multiple countries around the world, enabling us to bring a global perspective to our work.

Basic qualifications

- Bachelor's degree
- Experience in product or program management, product marketing, business development or technology
- Experience blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience in English-language communication skills, both written and verbal

Preferred qualifications

- Experience owning technology products

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Principal Product Manager, Customer Experience & Business Trends at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Principal Product Manager, Customer Experience & Business Trends is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in BR, SP, Sao Paulo.
The job was posted on October 26, 2026.
Seniority: executive.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Product ManagementData AnalysisCustomer Experience

Questions you could be asked

Tell me about a project where product management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where customer experience was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Product Management, Data Analysis, and Customer Experience. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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