Principal Product Manager – Technical, Native AI Customer & Tech Experience, DLS Tech

AI in this role

Amazon's Disability, Leave & Services (DLS) Product & Technology organization is looking for a Principal Product Manager – Technical to own the Native AI customer and technical experience. Your mission is to reimagine Leave, Accommodations, and Services as an AI-native experience, where an intelligent agent answers any employee's question correctly the first time, and where our own teams build and ship at machine speed. You will own the customer-facing AI experience and the technical strategy that makes it trustworthy at scale for millions of employees and their families.

This is a technically deep, greenfield charter. You will define what "AI-native" means for one of Amazon's most sensitive, high-stakes domains and prove it works, progressing up the Native AI stack from foundation models and knowledge, through orchestration and validation, to scoped autonomous operations. You will partner closely with engineering to engineer correctness, trust, and safety into every answer, across every worker class, plan, life event, region, channel, and audience.

Key job responsibilities
● Own the product and technical strategy for the Native AI customer experience across Leave, Accommodations, and Services (the agent, the skills, and the knowledge that power them)
● Define how the team progresses up the Native AI stack (foundation models → knowledge → orchestration → validation → autonomy)
● Own the strategy for answer correctness at scale across every worker class, plan, life event, region, channel, and audience (employee, manager, HR partner)
● Partner with engineering to build the validation, evaluation, and content-gating capabilities that let the team ship code and content as a single, safe change
● Drive the roadmap for agent-assisted operations, from agents that triage and propose, to agents that act within scoped, audited permissions
● Define the metrics for AI-native progress, human touchpoints between idea and production, idea-to-production cycle time, segment coverage, and time-to-correct
● Partner with product managers, engineering, and program teams to embed technical product direction from initiative inception

Basic qualifications

- 8+ years of technical product or program management experience
- Experience building complex software systems that have been successfully delivered to customers, or experience managing teams
- Experience shaping business strategy for technical products or services for large enterprises or partners
- Bachelor's degree or equivalent
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage
- Experience defining roadmap strategy and prioritizing deliverables for your team products

Preferred qualifications

- Experience providing and effectively communicating strategic and tactical recommendations based on data
- Experience developing test strategies and plans for complex hardware/software systems or systems of systems
- Knowledge of concepts like system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Hands-on experience shipping AI-native or agentic customer experiences (foundation models, orchestration, evaluation)
- Familiarity with knowledge management, retrieval, and content platforms
- Experience in HR technology, benefits, or healthcare
- Track record of building trust and safety into large-scale, high-sensitivity products

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually

How we rate this

Principal Product Manager – Technical, Native AI Customer & Tech Experience, DLS Tech at Amazon rates 69 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

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