Principal Sustain Engineer - PCE (Houston, TX)

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Why This Role Matters

Help us build the future of AI-driven operations. Our team designs, delivers, and supports mission-critical private cloud and engineered systems solutions that power some of the world's most demanding enterprise environments. In this role, you will help transform support from a reactive function into a proactive, AI-enabled engineering capability by improving reliability, building resilient integrations, automating operational work, and preventing issues before they impact customers.

What You'll Do

• Lead investigation and resolution of complex production issues across applications, APIs, cloud services, integrations, data pipelines, and factory systems.

• Perform root-cause analysis and drive permanent fixes that improve reliability at scale.

• Design, build, and support integrations between factory environments, cloud platforms, internal systems, and third-party applications.

• Develop automation that reduces manual effort across onboarding, diagnostics, deployments, monitoring, and support.

• Leverage AI and LLM technologies to improve troubleshooting, incident response, knowledge management, and operational efficiency.

• Partner across Engineering, Manufacturing, Operations, Product, and Customer Success to solve high-impact business problems.

What Success Looks Like

• Become a trusted escalation point for our most challenging technical issues.

• Improve the reliability and scalability of our factory-to-cloud ecosystem.

• Reduce recurring incidents through automation and root-cause elimination.

• Build AI-powered capabilities that improve engineering and support productivity.

• Help create a more proactive, intelligent, and highly automated operating model.

What You Bring

Required

• 7 -10 years in software engineering, sustaining engineering, integration engineering, SRE, production engineering, or a related role.

• Strong troubleshooting skills across cloud platforms, distributed systems, APIs, integrations, and production environments.

• Experience with Python, JavaScript/TypeScript, Go, Java, or similar technologies.

• Experience with databases, monitoring, logging, networking, and automation.

• Strong communication, collaboration, and problem-solving skills.

Preferred

• Manufacturing, factory, IoT, edge, or operational technology experience.

• Experience with Azure, AWS, or GCP.

• Familiarity with MQTT, OPC UA, SCADA, MES, PLCs, or similar technologies.

• Kubernetes, CI/CD, observability, and modern DevOps practices.

• Experience with AI, LLMs, agents, RAG, vector databases, or AI-powered engineering tools.

The Ideal Candidate

You're a builder, problem solver, and relentless optimizer. You naturally look for patterns, automate repetitive work, and challenge inefficient processes. You see AI not as a buzzword, but as a powerful tool for creating smarter systems, faster decisions, and better outcomes.

If you're excited about helping build the next generation of AI-driven operations supporting mission-critical private cloud and engineered systems, we'd love to hear from you.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.