AmazonPrincipal Tech Program Mgr, Items and Relationships Platform
Amazon is hiring a Principal Tech Program Mgr, Items and Relationships Platform in Seattle, United States. It pays $177k-$239k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
- Tools and skills the posting cites include GenAI, program management and product rollout.
- Level classifies it as an executive role.
- Level lists 20,000+ other open roles at Amazon.
AI in this role
Lead the phased global rollout of a GenAI-powered product identity platform and drive AI-native ways of working.
Key job responsibilities
Own the phased rollout of the platform to internal business customers and external partners: sequencing, staged adoption, and progress against plan.
Own the go/no-go launch gates, ensuring every production rollout meets its quality bar before it ships and holding the line between speed and customer trust.
Champion AI-native ways of working across the program: use GenAI to run the operating cadence, triage and route escalations, synthesize customer signal, and scale program mechanisms that would otherwise be manual.
Own the program's operating cadence and business reviews: run the forum, surface the hard-to-decide topics, and drive cross-organization alignment and action closure.
Own the customer escalation pipeline end to end: intake, triage, routing to the right team, and turning escalations into lasting product and process improvements.
Own the relationship with partners and internal consumers, including how they integrate with and consume the platform, and set clear expectations.
Drive cross-organization dependencies across engineering, product, and business teams, tracking commitments to completion.
Partner with senior engineering and product leaders to translate between the platform's technical behavior and customers' business needs.
Define and communicate the program's roadmap and operating mechanisms, and raise the program-management bar across the organization while mentoring other TPMs.
A day in the life
You are the single owner of how Amazon's product identity platform reaches its customers. A typical day moves between running the operating cadence (preparing and driving business reviews), unblocking cross-team dependencies, and steering in-flight rollouts. You lean on AI-native ways of working throughout: using GenAI to synthesize customer signal, draft narratives and review docs, triage and route escalations, and automate the program mechanics that would otherwise be manual. You work with engineering and product leaders on rollout readiness, and partner across catalog, seller, abuse-prevention, and retail teams whose work depends on identity. Your customers are Amazon's internal businesses and partners adopting the platform, and the sellers and shoppers who feel identity quality downstream. The problems you solve: sequencing safe, phased rollouts, keeping a broad stakeholder set aligned, and turning customer escalations into lasting improvements.
About the team
Item Identity builds the definitive identity for every product in Amazon's catalog: one product, one identity, worldwide, so shoppers get exactly what they expect, sellers list without needless friction, and every downstream system can trust a single source of truth. We are moving a proven, GenAI-based identity platform from build into broad adoption across Amazon's businesses and partners. We pair strong engineering and product depth with rigorous program execution. Our culture is ownership-driven, data-informed, and deeply customer-obsessed: we debate hard problems openly, earn trust through delivered outcomes, and measure ourselves by the quality and adoption we drive, not the activity we generate.
Basic qualifications
- 7+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred qualifications
- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually
How we rate this
Principal Tech Program Mgr, Items and Relationships Platform at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where product rollout was part of your work. What did you do?
- Tell me about a project where stakeholder management was part of your work. What did you do?
- Tell me about a project where generative ai was part of your work. What did you do?
- Walk me through how you've used GenAI in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Program Management, Product Rollout, Stakeholder Management, Generative AI, and GenAI. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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