Principal Worldwide Specialist Sales, Amazon Connect (CXE), AWS

Amazon is hiring a Principal Worldwide Specialist Sales, Amazon Connect (CXE), AWS in Seattle, United States. It pays $170k-$230k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this sales role: aI is not part of the work.
The listed pay starts 21% above the typical sales posting on Level.
Tools and skills the posting cites include Amazon Connect, AWS and enterprise sales.
Level classifies it as a senior role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Principal Worldwide Specialist Sales role driving market adoption and strategy for Amazon Connect CCaaS at AWS.

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This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

AWS is one of Amazon’s fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung.

AWS is seeking an experienced Senior Sales Specialist to help us establish AWS as the market leader for Amazon Connect - Amazon’s Contact Center as a Service (CCaaS). This effort is in direct response to feedback from customers and seeks to address the daily pain points of meeting the high bar of delivering great customer service. This service will offer a compelling alternative for our customers when faced with multiple components, channels and vendors, managing long term commitments and very complex pricing models, and scaling based upon the specific needs of their businesses. This exciting service is part of the growing SaaS offerings from AWS such as Amazon Supply Chain and Clean Rooms. The ideal candidate will have enterprise sales experience in areas such as telecommunications, VoIP, CRM/ERP applications, call/contact center and/or the integration of these complex solutions, be a self-starter, and be willing to operate both tactically and strategically. As key team member in this fast growing, exciting space you will have the opportunity to help drive the growth and shape the future of a service category that will have a significant impact on our customers’ business.

Key job responsibilities
Your responsibilities will include building and managing a healthy sales pipeline focused on driving revenue, adoption, and market penetration. The ideal candidate will possess a proven track record and background that enables them to lead a sales effort that will include teaming with AWS Senior Enterprise Sales Representatives, Solutions Architects, Partners and engagements at the CxO level within the largest AWS accounts. The successful candidate will also possess a business background that enables them to drive an engagement and interact at the CxO/VP level, as well as a technical understanding that enables them to easily interact with developers and technical architects. You should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus.

Key job responsibilities
- Drive revenue and market share for AWS.
- Meet or exceed quarterly and annual revenue targets.
- Develop and execute against a sales plan.
- Maintain a robust sales pipeline.
- Work with partners and OEM’s to extend reach & drive adoption of AWS solutions.
- Manage contract negotiations along with the core sales organization.
- Develop long-term strategic relationships with key accounts.
- Ensure customer satisfaction.

A day in the life
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

About the team
The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.

Basic qualifications

- 5+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience
- 5+ years experience selling into contact centers

Preferred qualifications

- 5+ years of building profitable partner ecosystems experience
- Experience developing detailed go to market plans

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, TEMPE - 170,000.00 - 230,000.00 USD annually
USA, CA, Irvine - 170,000.00 - 230,000.00 USD annually
USA, CA, San Francisco - 187,000.00 - 252,900.00 USD annually
USA, GA, Atlanta - 170,000.00 - 230,000.00 USD annually
USA, IL, Chicago - 170,000.00 - 230,000.00 USD annually
USA, MA, Boston - 170,000.00 - 230,000.00 USD annually
USA, NY, New York - 187,000.00 - 252,900.00 USD annually
USA, WA, Seattle - 170,000.00 - 230,000.00 USD annually

How we rate this

Principal Worldwide Specialist Sales, Amazon Connect (CXE), AWS at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Principal Worldwide Specialist Sales, Amazon Connect (CXE), AWS is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $170k-$230k a year.
The role is based in US, WA, Seattle.
The job was posted on October 5, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Enterprise SalesSaasContact CenterAmazon ConnectAWS

Also common in sales jobs at this level

AI agents Generative AI Azure Google Cloud Machine learning SQL

Pay

This job starts at: $170k
Typical sales job: $140k

This posting starts 21% above the typical sales job. See sales jobs

Questions you could be asked

Tell me about a project where enterprise sales was part of your work. What did you do?
Tell me about a project where saas was part of your work. What did you do?
Tell me about a project where contact center was part of your work. What did you do?
What's a project where you used Amazon Connect hands-on?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Enterprise Sales, Saas, Contact Center, Amazon Connect, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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