AmazonProcess Assistant (Operations Supervisor), Reverse Logistics (ReLo), Customer Returns (CRET)
Amazon is hiring a Process Assistant (Operations Supervisor), Reverse Logistics (ReLo), Customer Returns (CRET). Level rates it ; you can apply on Amazon.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- Tools and skills the posting cites include Excel, Word and Outlook.
- Level classifies it as a mid-level role.
- Level lists 21,000+ other open roles at Amazon.
AI in this role
Support reverse logistics operations, track workflows, and supervise team members in daily warehouse tasks as a Process Assistant at Amazon.
The Process Assistant will support the Area Manager, and will hold responsibilities specific to your process path.
Key job responsibilities
- Support and work across departments as required
- Support daily management of department duties, including allocating labour, leading meetings, and assigning job duties
- Provide coverage for Area Managers
- Maintain a safe workplace by following safety standard operating procedures, ensuring the well-being of all personnel and the integrity of Amazon operations
- Measure and monitor workflows, track onsite performance, and provide important shift information to front-line management to ensure operational excellence across shifts
- Support and train associates to deliver great service and supervise them in their daily tasks
- Support the Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
- Provide policy follow-up and attendance tracking (duties do not extend to discipline)
- Track and report attendance and labour hours
- Assist the floor as an associate resource, training associates and verifying standard operating procedure compliance
Basic qualifications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Availability to work 38 hours+/week, and overtime as required
- Previous experience leading teams
- Experience within a distribution center, logistics, or manufacturing environment
- Excellent written and verbal communication and interpersonal skills to coach, train and assist team members
- Experience working with computers and Microsoft Office (Outlook, Word, Excel)
Preferred qualifications
- Leadership experience directly managing others
- Comfortable in lifting up to 16 kilos, stand/walk for up to 10-12 hours, and be able to frequently push, pull, squat, bend and reach, all with or without reasonable accommodation
- Experience with performance metrics and lean process improvement
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
Process Assistant (Operations Supervisor), Reverse Logistics (ReLo), Customer Returns (CRET) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- What's a project where you used Excel hands-on?
- Walk me through how you've used Word in your day-to-day work.
- What are the limits of Outlook that you've run into, and how did you work around them?
Adapt your resume
- List these exact terms on your resume: Excel, Word, and Outlook. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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