Process Improvement Mgr., Central Flow, Central Flow

Amazon is hiring a Process Improvement Mgr., Central Flow, Central Flow in Mexico City, Mexico. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions process improvement, capacity planning and data analysis among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.
Posted within the past two weeks.

AI in this role

Owns capacity planning, process improvement, and labor management initiatives for Central Flow operations in LATAM.

process-improvementcapacity-planningdata-analysisoperations-managementcross-functional-leadership

The Central Flow (CF) Sr. Process Specialist has Central Flow Experience and will own the strategy, mechanisms and initiatives within Central Flow LATAM that drive sustained CF Performance reflected in Speed and Delivery Estimate Accuracy (DEA) by proactively rightsizing labor to close capacity risk. Those initiatives include labor adjustment strategy and the levers that execute it, real-time capacity risk identification and response, rolled volume recovery mechanisms, and the development of standardized processes, automated reporting, and network-wide controls. Success hinges on balancing three critical metrics that pull against one another: Capped Out Hours (COH) & Capacity constrains, cost as measured by Throughput Per Hour (TPH), and Delivery Estimate Accuracy (DEA). This role partners with Field Operations, Finance, Sales & Operations Planning (S&OP), planning partner teams, Amazon Customer Excellence System (ACES), and Last Mile Tech (LMT), and is both a collaborator focused on implementing network-wide initiatives and the labor management partner for Regional Directors and Operations General Managers across two business lines.

The Sr. CF Specialist works independently with multiple teams, they influence priorities through data-driven decision making and present complex solutions to Director-level leadership.

To be successful in this role you need to pair analytical skills and a data-driven outlook with strong executive communication skills, demonstrate strong judgment in making time-sensitive decisions that impact delivery performance, labor utilization, and customer experience, be comfortable operating with limited guidance in an ambiguous, constantly changing environment, and be able to prepare and deliver detailed, data-driven business reviews with clear and effective narratives to senior leadership.

Key job responsibilities
Key job responsibilities

1. The Process Improvement Manager will own capacity planning initiatives and Central FLow improvement tools.

2. The Process Improvement Manager will support DEA and speed by proactively rightsizing labor to close capacity risk before it becomes a delivery miss, and will drive proactive labor management for rolled volume recovery — building the playbooks, escalation paths, and decision guardrails.

3. The Process Improvement Manager will design the governance model for shift labor levers, defining decision rights between Central Flow and the field so that same-day actions are fast, consistent, and auditable across two business lines with different tooling and maturity.

4. The Process Improvement Manager will implement automated reporting, real-time visibility, and model-driven mechanisms that surface FC shift risk before it becomes a delivery miss, and will document Standard Operating Procedures so execution does not depend on a single owner.

5. The Process Improvement Manager will develop trust-based relationships with Regional Directors, General Managers, Operations Managers, and functional partners across S&OP, AMZL and MM.

About the team
Central Flow LATAM team is looking on worldwide amazonians that want to come and make history within this newly born region having a top high visibility with Sr. Leadership and able to create and deliver strategies that set the base to a raise the bar results.

Basic qualifications

- Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans, vendor development, quality assurance, design and cost improvement, team and stakeholder engagement)
- Experience understanding process flow and suggest improvements to deliver cost savings, inventory reduction, or other benefits to the site
- Experience in oral and written communication in English
- Bachelor's degree or equivalent

Preferred qualifications

- Experience in lean or six sigma methodologies for operational, process, and performance improvement projects including process mapping and process re-design
- Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Process Improvement Mgr., Central Flow, Central Flow at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Process Improvement Mgr., Central Flow, Central Flow is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in MX, Mexico City.
The job was posted on October 27, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Process ImprovementCapacity PlanningData AnalysisOperations ManagementCross Functional Leadership

Questions you could be asked

Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where capacity planning was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Process Improvement, Capacity Planning, Data Analysis, Operations Management, and Cross Functional Leadership. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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