Process Specialist, CT, Control Tower

Amazon is hiring a Process Specialist, CT, Control Tower in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Excel, logistics and data analysis.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Manage sort center capacities, track inbound flows, and coordinate capacity plans across the European transportation network.

excel

logisticsdata-analysissupply-chainreportingcapacity-planning

Network Flow Control Tower:
At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Network Flow CT is the central control center for Transportation Execution across the Amazon's European Transportation Middle Mile network, supporting both domestic and inter-country transportation movements for European geographies. Control Tower Team is the central owner to manage the sort center capacities in ATROPS and operates with a vision to provide uninterrupted sort center flows by managing the virtual capacities, tracking inbound flows and reacting to network disruptions that impact the Sort Center Flow. CT team plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time.

Purview of a Process Specialist
Process Operations Specialist works across the EU in a cross-functional environment with Sort Centers, Forecasting ,Supply Chain, FCs, to determine future demand for Sort Centers Capacity and translates the aforementioned into accurate capacity plans. S/he also maintains and reports up to date and accurate statistics, management reports and analysis. S/he also facilitates the flow of information between different stakeholders and resolves any potential issues that impact customer experience and business continuity. Process Operations Specialist also provide timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form.

Key job responsibilities
Responsibilities include, but are not limited to:
· Understanding of analytical simulations and assessments. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
· Reporting and analysis through tools, portals and reports; following solution-driven approach to systems and processes, using advanced computer literacy (Excel, PowerPoint, Outlook, Word) and Data-warehouse analysis.
· Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus – this ability will be developed over time for a candidate who is fundamentally strong analytically.
· Develop and understand performance metrics to assist with driving business results.
· Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered.
· Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by flow execution
· Communicate with external customers
· Provide real-time customer experience by working in 24x7 operating environment.

Basic qualifications

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics

Preferred qualifications

- Experience with Excel
- MBA, or Master's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Process Specialist, CT, Control Tower at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Process Specialist, CT, Control Tower is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on October 13, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

LogisticsData AnalysisSupply ChainReportingCapacity PlanningExcel

Questions you could be asked

Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?
Tell me about a project where reporting was part of your work. What did you do?
Tell me about a project where capacity planning was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Logistics, Data Analysis, Supply Chain, Reporting, and Capacity Planning. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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